TS/SCI IT Infrastructure & Systems Administrator (Remote)

CACI; Melbourne (KY); On-site; AUD 75,000 - 158,000; Full time

Job summary

CACI is seeking an Infrastructure/Systems Administrator to support multiple sites nationwide via remote work. Travel may be up to 25% and a TS/SCI clearance with poly is required. The role focuses on desktop imaging, OS management, and secure data handling.

You will configure end-user apps, maintain WAN/LAN components, and ensure tickets meet SLAs while coordinating with other IT teams to protect classified and unclassified systems.

Qualifications

• Requires TS/SCI with polygraph and a bachelor's degree or equivalent.
• Minimum 3 years of related IT experience.
• Proficient with Windows desktop OS and Dell hardware.
• Proficient with Microsoft Outlook.
• Solid understanding of network communications.
• Strong written and verbal communication and customer service skills.
• Ability to work independently with minimal supervision.
• Excellent time management skills.
• Security Plus Certification required.
• Linux training/knowledge desired.

Responsibilities

• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.
• Document actions in trouble tickets and meet SLAs.
• Patch network ports, trace lines, install network switches.
• Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers.
• Install and configure VOIP phones and voicemail, troubleshoot phone issues.
• Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.
• Plan for user moves, including connectivity, computers, and phones.
• Maintain and troubleshoot local security/badging systems.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.
• Support unclassified and classified systems.

Skills

Communication skills

Time management

Independent work

Customer service

Education

Bachelor's degree or equivalent

Security Plus Certification

Tools

Windows desktop operating systems

Dell hardware

Microsoft Outlook

Job description

CACI is seeking an Infrastructure/Systems Administrator to support multiple sites nationwide via remote work. Travel may be up to 25% and a TS/SCI clearance with poly is required. The role focuses on desktop imaging, OS management, and secure data handling.

You will configure end-user apps, maintain WAN/LAN components, and ensure tickets meet SLAs while coordinating with other IT teams to protect classified and unclassified systems.