Trust & Safety Strategy Lead

Faire; New York (NY); Hybrid; USD 144,000 - 198,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Flexible remote work

Job summary

Faire, a technology wholesale platform based in New York, is seeking an experienced Trust & Safety Strategy Lead to ensure the integrity of its marketplace. This role involves defining strategies, resolving complex challenges, and collaborating with engineering and data science teams to enhance platform safety.

The ideal candidate will have 5+ years of experience, strong data skills, and excellent communication abilities. Join us to work in a mission-driven environment while protecting thousands of independent businesses.

Qualifications

• 5+ years of relevant experience in a risk, operations, strategy, or analytical role.
• Ability to navigate ambiguity and execute strategic initiatives.
• Experience with Engineering, Data Science, or Product teams.

Responsibilities

• Define and drive trust & safety strategies.
• Resolve complex problems and identify root causes.
• Make sense of datasets to develop recommendations.

Skills

Data acumen

Strategic initiative execution

Problem-solving

Communication skills

Education

Bachelor's degree

Tools

SQL

Job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We're looking for an experienced Trust & Safety (T&S) Strategy Lead to help protect the integrity of our marketplace and the community of brands and retailers that depend on it. In this role, you'll own the strategy and execution for keeping Faire's platform safe and trustworthy, ensuring effectiveness of T&S detection systems and enforcement frameworks.

As the team's first strategy hire, you'll play a foundational role: building and scaling enforcement programs and policies from the ground up, and helping set the strategic direction for how T&S operates as Faire grows. You'll operate as a senior individual contributor with meaningful autonomy - defining and driving strategic initiatives, partnering deeply with Engineering, Data Science, and Legal, and translating complex data into the clear, actionable recommendations that shape how we protect the platform.

This is a rare opportunity to build something from scratch in a space that matters. If you thrive at the intersection of strategy, data, and cross-functional collaboration, and you want to own end-to-end outcomes on a problem that directly impacts tens of thousands of independent businesses, we'd love to talk.

What you'll do

• Define and drive end-to-end trust & safety strategies that protect platform integrity, monitor and contribute to improving the effectiveness of detection systems, and ensure brands meet Faire's Terms of Service
• Autonomously resolve complex, ambiguous problems, reframing issues from multiple angles to identify root causes and implement scalable solutions
• Make sense of large, complex datasets to develop hypotheses, size opportunities, and produce clear, data-backed recommendations that inform team priorities and leadership decisions
• Partner closely with Engineering, Data Science, and Product teams to scope, build, and enhance tooling and systems that improve T&S detection and enforcement capabilities
• Serve as a domain expert and key cross-functional collaborator, building trust with stakeholders across the business and influencing alignment on strategic priorities
• Own near-term and longer-range priorities within T&S, translating company goals into actionable plans with clear milestones and measurable outcomes
• Mentor and elevate teammates, contributing to a high-performing, collaborative team culture

Qualifications

• Bachelor's degree and 5+ years of relevant experience in a risk, operations, strategy, or analytical role within a fintech or marketplace environment
• Demonstrated ability to navigate ambiguity and independently own and execute strategic initiatives end-to-end, with measurable business or platform impact
• Strong data acumen - able to navigate complex datasets, develop and test hypotheses, and translate findings into compelling proposals and recommendations (SQL proficiency required)
• Experience partnering with Engineering, Data Science, or Product teams to drive systems and tooling improvements
• Excellent written and verbal communication skills, with the ability to tailor messages to audience, craft persuasive narratives, and present confidently to senior stakeholders
• Background in trust & safety, policy, or risk is a plus but not required; we care more about your analytical rigor, strategic thinking, and collaborative approach

Salary Range

San Francisco & New York City, NY: the pay range for this role is $144,000 to $198,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Working Arrangement

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require on-site attendance 5 days per week as will be indicated in the job posting.

Why you'll love working at Faire

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

About Faire

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Equal Employment Opportunity

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form.

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice.