Trust & Safety Operations Specialist

IntePros; Hawthorne (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

IntePros is seeking a Trust & Safety Operations Specialist to support content operations, moderation, policy, and AI-enabled safety features for a community-focused platform. You will help ensure safety configurations are accurate, effectively utilized, and delivering the right information to the right users.

In this role you will monitor safety-related information (e.g., events) across geographies, follow SOPs, document workflows, and collaborate with AI-assisted processes to automate manual

Qualifications

• Bachelor's degree required.
• 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field.
• Comfortable with AI-assisted workflows and escalation processes.
• Experience with process documentation, workflow design, or operations automation.
• Strong judgment, attention to detail, and ability to follow established procedures.
• Ability to work collaboratively while independently managing operational responsibilities.

Responsibilities

• Monitor and evaluate safety-related information, including events such as wildfires.
• Determine appropriate geographic areas for safety features based on available information.
• Follow established SOPs to ensure accurate and consistent operational decisions.
• Support content operations, moderation, policy, and feature-related workflows.
• Identify opportunities to automate manual processes and help implement workflow improvements.
• Work with AI-enabled features to ensure information is accurate, appropriately targeted, and functioning as intended.
• Support escalation processes and communicate issues requiring additional attention.
• Help document and improve operational processes and workflows.

Skills

Trust & Safety

AI-Assisted Workflows

Crisis/Safety Ops

Education

Bachelor's degree

Job description

Overview

We are seeking a Trust & Safety Operations Specialist to support content operations, moderation, policy, and AI-enabled safety features for a community-focused platform. This role will help ensure safety features are accurately configured, effectively utilized, and delivering the right information to the right users.

Why This Role Is Interesting

• Work at the forefront of using AI to improve community safety.
• Help shape how safety-related information is evaluated and delivered to communities.
• Join a collaborative, nimble team with opportunities to take ownership and improve processes.
• Gain experience with AI-assisted workflows, automation, and third-party partnerships.

Core Responsibilities

• Monitor and evaluate safety-related information, including events such as wildfires.
• Determine appropriate geographic areas for safety features based on available information.
• Follow established SOPs to ensure accurate and consistent operational decisions.
• Support content operations, moderation, policy, and feature-related workflows.
• Identify opportunities to automate manual processes and help implement workflow improvements.
• Work with AI-enabled features to ensure information is accurate, appropriately targeted, and functioning as intended.
• Support escalation processes and communicate issues requiring additional attention.
• Help document and improve operational processes and workflows.

Required Qualifications

• Bachelor's degree in any field.
• 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field.
• Comfortable working with AI-assisted workflows and escalation processes.
• Experience with process documentation, workflow design, or operations automation.
• Strong judgment, attention to detail, and ability to follow established procedures.
• Ability to work collaboratively while independently managing operational responsibilities.

Preferred Qualifications

• Experience in emergency management, public safety dispatch, 911, or crisis center operations.
• Experience supporting third-party API integrations or external partners.
• Background in safety, wellness, or community-focused operations.

Top Skills

• Trust & Safety / Community Operations
• AI-Assisted Workflows & Process Automation
• Crisis/Safety Operations & Escalation

Work Environment

• Monday–Friday, approximately 9:00 AM–5:00 PM.
• Potential for weekend coverage, though no regular overtime or holiday schedule is expected.
• Collaborative environment with a significant portion of the role following established SOPs.
• Opportunities to contribute to automation and process improvement initiatives.

Success in This Role

Success is demonstrated through accurate and consistent execution of safety operations, effective use of AI-enabled features and workflows, and the ability to identify opportunities to improve or automate processes while ensuring critical information reaches the appropriate users.