Trust and Safety Specialist

Remote; San Francisco (CA); Sur place; USD 12 000 - 21 000; Plein temps

Résumé du poste

Welo Data in India is seeking a Trust & Safety Specialist to join the investigations team, handling active fraud cases and supporting the broader fraud strategy. You’ll apply identity signals, device and IP checks, and behavioral signals to triage cases and reach a disposition in line with policy.

Responsibilities include end-to-end investigations, manual audits, and audit-ready case notes. You’ll collaborate with Research Labs and Engineering on tooling gaps, while applying GDPR-aligned data

Qualifications

• 4+ years in T&S, fraud/risk, or identity-verification investigations role.
• Direct experience with identity/fraud signals — device fingerprinting, IP/geolocation checks, document verification.
• Multi-accounting pattern recognition and account integrity experience.
• Strong case documentation and ability to write evidence-backed notes.
• Comfort with ambiguity and high-volume workloads.
• Familiarity with GDPR/data retention requirements.

Responsabilités

• Run end-to-end investigations: triage, review evidence, reach disposition, and process removals per policy.
• Own IDV review: verify identity and location signals for high-risk accounts.
• Conduct manual audits and prioritize cases by risk.
• Detect multi-accounting and account integrity abuse across linked accounts.
• Collaborate with Research Labs, QSA and Forward Deployment Engineering on tooling gaps.

Connaissances

Trust & Safety experience

Fraud investigations

Identity verification

Case documentation

Data privacy

Multi-accounting

Ambiguity handling

Device fingerprinting

IP geolocation

Document verification

Formation

Bachelor's degree in Criminology/Law/CS

Outils

Case management systems

Description du poste

About Welo Data

Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment. Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded.

About the Team

Welo Data's Trust & Safety function protects the integrity of a global, distributed workforce that powers AI data and annotation work. We run a multi-layered fraud detection stack combining identity verification checks, in-house behavioral signals, and platform activity data, and are actively building out a Trust & Safety Committee spanning four core workstreams: identity verification, location verification, account integrity, and multi-accounting detection. This is a hands-on investigative role, not a policy-only seat — you'll be working live cases from day one.

About the Role

We're looking for a Trust & Safety Specialist, based in India, to join our investigations team, working active fraud cases and supporting the broader fraud strategy program. You'll come in with real T&S, fraud/risk, or identity-verification experience from another platform, marketplace, gaming company, fintech, IDV vendor, or crowdsourced-workforce environment, and be ready to run investigations, process removals, and spot fraud patterns from week one.

What You Will Do

• Run investigations end-to-end: triage flagged accounts, review evidence (identity signals, behavioral flags, platform activity data), reach a disposition, and process removals in line with policy and SLA.

• Own IDV review: verify identity and location signals for flagged or high-risk accounts, distinguishing genuine edge cases from fraud.

• Conduct manual audits and reviews: prioritizing cases by risk and signal strength rather than intake order.

• Detect multi-accounting and account integrity abuse: recognize patterns across linked accounts, device/location overlap, and behavioral signals.

• Apply a hypothesis-driven investigation method: form a hypothesis, test it against the evidence, and reach a disposition that can be replicated and audited.

• Contribute to detection improvement: elevate emerging fraud vectors, false-positive/false-negative patterns, and rule gaps to the fraud strategy team.

• Handle sensitive data responsibly: apply GDPR-aligned data handling and deletion practices in every case.

• Collaborate cross-functionally: partner with Research Labs, Quality Strategy Architecture (QSA), and Forward Deployment Engineering on tooling gaps and process fixes surfaced by your casework.

What You Bring (Must Have-s)

• 4+ years in a T&S, fraud/risk, or identity-verification investigations role — from a platform/marketplace T&S team, a fintech/payments risk team, an identity-verification vendor, or a crowdsourced/gig-workforce trust function.

• Direct experience with identity/fraud signals — device fingerprinting, IP/geolocation checks, document verification, or behavioral fraud scoring.

• Multi-accounting / account integrity pattern recognition — you've dealt with linked-account abuse, farming, or account sharing before, not just single-account review.

• Case documentation discipline — you write clean, evidence-backed case notes that would survive an audit or an appeal.

• Comfort with ambiguity and volume — you can prioritize a queue by risk, not just clear it by count.

• Working knowledge of data privacy obligations (GDPR or equivalent) as they apply to case handling and data retention/deletion.

Nice to Have

• Experience specifically in AI/ML data annotation, RLHF, or research operations workforce platforms.

• Exposure to rule-based fraud detection engines and an opinion on rule sprawl vs. signal quality.

• Familiarity with clustering/anomaly-detection approaches to fraud (even at a conceptual level).

• Case management system experience (any ticketing or knowledge-base tooling).

Recommended Education

• Bachelor's degree in Criminology, Law, Criminal Justice, Cybersecurity, Information Security, Data/Computer Science, or a related field.

• Equivalent practical experience in T&S, fraud investigations, or identity verification will be considered in place of a degree.

• Relevant certifications are a plus: CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), or IDV/identity risk vendor certifications.