True Rewards Representative

Lakeside Casino & RV Park; Pahrump (NV); On-site; USD 32,000 - 43,000; Full time

Job summary

Golden Pahrump Lakeside, LLC is seeking a True Rewards Representative to support daily True Rewards operations with exceptional guest service. You will enroll members, explain benefits, issue cards, process vouchers, and assist with PIN resets while staying informed on events and promotions.

In this role you will handle guest inquiries, resolve account issues, and uphold company standards for service. A fast-paced environment requires teamwork and strong communication in English.

Qualifications

• 6 months of experience in a similar guest service or casino role preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Excellent communication skills and teamwork attitude.
• Proficient with computer systems and basic software (MS Office).

Responsibilities

• Enroll new members and explain benefits such as cashback, promotions, and player incentives.
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets.
• Review daily event calendar and communicate current activities and promotions.
• Respond to guest questions and complaints related to True Rewards accounts.
• Provide outstanding guest service in a timely manner and maintain a clean work area.

Skills

Customer service

Communication

Teamwork

Computer literacy

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Microsoft Teams

Job description

At Golden Pahrump Lakeside, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the True Rewards Representative, you play an essential role in supporting the daily operations of the True Rewards department by delivering exceptional guest service and promoting the benefits of membership. You assist with club enrollments, manage member concerns, and communicate property promotions. Your attention to detail and friendly demeanor help ensure a positive guest experience and contribute to the overall success of marketing and casino engagement efforts.Job Description:Essential Functions and ResponsibilitiesProvide timely and courteous guest service consistent with the company's guest service cultureEnroll new members and explain benefits such as cashback, promotions, and player incentivesIssue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicableReview daily event calendar to stay informed on current activities, offers, and property promotionsRespond to guest questions, complaints, and discrepancies related to True Rewards accountsMaintain a clean and organized work areaGreet and thank guests in a friendly, professional manner; use names and make eye contactOffer information on casino property events, promotions, and servicesEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications6 months of previous experience in a similar guest service or casino role preferredAbility to follow instructions and complete tasks accurately in a fast-paced environmentStrong communication skills and willingness to work as part of a teamCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push/pull up to 40 lbs.Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levelsOccasionally Squat, kneel, reach, bend, twistOccasionally sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsExtreme hot cold temperaturesSlippery surfacesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.