Truck Services Manager

TravelCenters of America; Lake Park (GA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and annual bonus opportunity

Medical, dental, vision and life insurance

401(k) with a company match

Paid vacation and holidays

Tuition reimbursement

On-site meal discounts

Growth and advancement opportunities

Relocation assistance

Job summary

A travel service provider is seeking a Truck Service General Manager in Lake Park, Georgia. This role involves leading a team, overseeing operations, and ensuring excellent customer service in a fast-paced environment. Candidates should have strong leadership skills, a valid driver's license, and at least 5 years of supervisory experience in a relevant field. The company offers a competitive salary, opportunities for growth, and comprehensive benefits including health insurance and retirement plans.

Qualifications

• 5+ years of supervisory experience in a relevant field.
• Ability to work flexible hours including nights and weekends.
• Valid driver's license required.
• Strong financial acumen with understanding of P&L, budgets and expenses.
• Flexibility to work nights, weekends and some holidays.
• A valid driver's license is required.

Responsibilities

• Inspire team to meet company performance standards.
• Coach team members in troubleshooting and repairs.
• Ensure financial objectives are met through effective management.
• Coach your team in troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure that all products and services are available.
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
• Adhere to safety standards and abide by standards of operation; follow company guidelines on vendor relationships.

Skills

Leadership

Communication skills

Analytical skills

Team management

Flexible hours

Driver's license

Education

High School Diploma or GED required

Associate’s or bachelor’s degree preferred

Job description

TravelCenters of America (TA) has been a trusted partner for transportation professionals for more than 50 years. From fuel and food to truck maintenance and technology, our travel centers serve millions of truck drivers and motorists across the United States.

TA is expanding its network of travel centers, adopting cutting‑edge technology and innovative alternative‑energy initiatives. Every team member, from each location to our headquarters in Westlake, Ohio, is a stakeholder in TA’s success.

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward‑thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center, leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches the team in troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers, and ensures travelers return to the road better than they came.

Responsibilities

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up‑beat atmosphere, etc.).
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy.
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements.
• Coach your team in troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure that all products and services are available.
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
• Adhere to safety standards and abide by standards of operation; follow company guidelines on vendor relationships.

Qualifications

• A leader who sets the example when working alongside team members.
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• 5+ years of supervisory experience in convenience store, truck service, travel center, or other related business activity.
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results.
• Exhibit excellent verbal and written communication skills.
• Ability to effectively present business action plans and operational reports to management.
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions.
• A valid driver's license required.

Benefits

• Competitive salary and annual bonus opportunity.
• Medical, dental, vision and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• A wide variety of discounts on technology, travel, food and fuel.
• Opportunity for growth and advancement with company paid training.
• Relocation Assistance (relocation not required).

Pay Range

$0.00 - 0.00 annually

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high‑concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Equal Opportunity Employment

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can “return every traveler to the road better than they came” only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [e-mail]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.