Truck Service Advisor I - PT

Travelcenters-of-Americ; Willington (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision and life ins.

401(k) with company match

Paid vacation and holidays

Employee discounts on tech, travel, &燃

Job summary

TravelCenters of America is seeking a Truck Service Advisor (TSA) to deliver outstanding customer service, write work orders, and manage OTC transactions at one of our national travel center locations. You will leverage product knowledge and strong selling skills to support revenue growth while ensuring traveler safety and satisfaction.

The role requires a High School Diploma or GED, excellent communication, basic computer skills, and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Clear verbal and written communication abilities.
• Previous cashier and customer service experience; repair/parts shop experience a plus.
• Professional appearance and interpersonal skills.
• Strong suggestive selling abilities.
• Basic computer skills.
• Flexibility to work nights, weekends and some holidays.
• Valid driver’s license required.

Responsibilities

• Write, process, and pay out Work Orders and OTC transactions; prepare and communicate quotes.
• Source parts from external vendors and coordinate delivery.
• Maintain clean service counters, showroom, and restrooms.
• Ensure safety of customers and team members.
• Provide first-rate service with product and service knowledge.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Basic computer skills

Driver's license

Suggestive selling

Education

High School Diploma or GED

Job description

Posted on: 10/1/2026 - Application Deadline: -

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members

What we’d like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

With us, you’ll enjoy:

• Competitive wages
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.