Trolley Driver - Reserve

Biltmore; Asheville (NC); On-site; USD 21,162 - 30,139; Part time

Job summary

Biltmore Estate seeks a Trolley Driver to provide guest-focused shuttle service between parking areas and estate destinations. A NC CDL Class P endorsement is required, and weekend/holiday availability is needed. The role emphasizes hospitality, safety, and knowledge of Asheville and Biltmore history.

You will operate shuttles, communicate via two-way radio, perform pre/post trip reports, and assist guests with mobility needs while representing the company professionally.

Qualifications

• Requires NC CDL Class P endorsement and ability to operate shuttles/trolleys.
• High school diploma or GED; First Aid/CPR/AED preferred.
• Minimum 1 year guest service/related experience, preferably upscale environment.
• Commitment to world-class guest service and professional conduct.
• Ability to quickly acquire knowledge of Biltmore history, products and services, Asheville area.

Responsibilities

• Provide world class guest service and anticipate guest needs.
• Use two-way radio to communicate with staff.
• Maintain parking area cleanliness and track available spaces.
• Operate vehicles safely and follow safety procedures.
• Assist guests boarding vehicles and accommodate mobility needs.
• Be knowledgeable about Asheville, Biltmore, and Western NC.
• Execute emergency procedures as required.
• Complete pre/post trip reports and track vehicle maintenance.

Skills

Guest service

Communication skills

Problem solving

Interpersonal skills

Education

High school diploma or GED

North Carolina CDL Class P endorsement

First Aid/CPR/AED certification preferred

Job description

Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year). Minimum pay is $18.62/hr; additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.

Job Summary

The Trolley Driver will provide world class guest service by offering gracious hospitality and information in connection with the estate transportation services. Duties will include, but are not limited to: operating shuttles/trolleys between parking areas and estate destinations, as well as answering questions regarding Asheville, Biltmore and Western North Carolina. In addition, the Estate Transportation Driver will offer general assistance and support for the department, leadership, and the company as required and must be available for both 1st and 2nd shifts. Individuals must have a North Carolina Commercial Driver’s License with a Class “P” endorsement.

Schedule

Generally 7am to 3pm but may vary based on business need. This position requires being available weekends and holidays.

Essential Job Duties

• Provides world class guest service by anticipating guest needs with warmth and enthusiasm.
• Uses two-way radio to communicate with other staff concisely and professionally.
• Maintains a count of available parking space; cleanliness of parking areas.
• Operates all vehicles safely and complies with all safety procedures.
• Assists guests in boarding Biltmore vehicles; uses the proper procedure when transporting guests with mobility needs (wheelchairs, scooters, etc.).
• Knowledgeable about Asheville, Biltmore, and current information/events.
• Executes emergency procedures during floods, snow and ice, bomb threats, etc.
• Complete vehicle pre and post trip reports, as well as track maintenance and service (fuel, etc.).

Additional Responsibilities

• Maintains department equipment.
• Knows specific procedures to follow when dealing with vehicle emergencies.
• Has working knowledge of all posts and other areas to which one may be assigned.
• Understands and follows all company and departmental policies and procedures.
• Assists with lost/found requests; notifies Security as needed.
• May be involved with guest service recovery as needed.
• Performs additional duties as requested by department leadership.

Qualifications

• Must have a North Carolina Commercial Driver's License (CDL) with a Class “P” endorsement in order to operate both shuttles and trolleys.
• High school diploma (or GED); First Aid, CPR, AED certification preferred.
• At least one (1) year of related experience in a guest contact/service, education, or other similar field, preferably in an upscale hotel/resort/attraction environment.
• Demonstrated commitment to delivery of world class internal/external guest service.
• Ability to quickly acquire extensive knowledge of Biltmore history, products and services, the Asheville area, and Western North Carolina.
• Engages with guests in a sincere way and identifies opportunities to share stories, sell/cross-promote as appropriate.
• Proactive, comfortable taking initiative; ability to exercise good judgment, prioritize work, and adapt as needed.
• Outstanding interpersonal and communication skills; should be able to communicate clearly, concisely, and effectively with different audiences.
• Problem solves creatively; strong guest service recovery skills; professionally handles a variety of situations with guests, vendors, etc.
• Represents the company professionally in accordance with standards at all times.

Physical Requirements

• Must have a North Carolina Commercial Driver’s License with a Class “P” endorsement and be at least 21 years of age.
• Ability to sit in all types of weather for up to twelve (10) hours per day with fluctuations in temperature and conditions.
• Ability to lift 30 to 50 pounds occasionally.
• Ability to stand, walk and use stairs as needed to perform the essential job duties.