TRICARE Community Liaison

Humana, Inc.; Richmond (VA); On-site; USD 59,000 - 68,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings plan

Job summary

Humana, Inc. in Fort Lee, VA seeks a customer liaison to engage TRICARE beneficiaries, MTF and government staff, delivering briefings and clear information.

The role requires travel to clinics in the area, handling high-volume inquiries with courtesy, and occasional hours outside of standard business times.

Reporting to the Market Development Advisor, you will contribute to outreach programs and maintain professional communication across channels.

Qualifications

• 1 year experience in customer relations or TRICARE, including group presentations.
• Experience handling high-volume customer contacts courteously and professionally.
• Willingness to travel and work uncommon hours.

Responsibilities

• Interact in person and by phone, e-mail, and chat with TRICARE beneficiaries, MTF and government staff.
• Explain the TRICARE health plan and navigate the Military Health System.
• Travel to conduct outreach activities and work uncommon duty hours.

Skills

Customer relations

Public speaking

Communication

Job description

Become a part of our caring community

You will work out of our office at Fort Lee, VA (previously known as Fort Gregg-Adams), and you will report to the Market Development Advisor.

• You will interact in person and by telephone, e-mail, and chat with TRICARE beneficiaries, Medical Treatment Facility (MTF) and other Government staff, including senior military leaders, and civilian healthcare providers and facilities.
• You will be responsible for ensuring MTF, beneficiary, and provider understanding of the TRICARE health plan and how to navigate the Military Health System.
• You will be required to work during uncommon duty hours and travel to conduct outreach activities.

Use your skills to make an impact

Required Qualifications

• Our Department of Defense contract requires U.S. Citizenship
• Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)
• Willingness to travel and work uncommon hours - involves some travel to other clinics in the area to provide briefings.
• 1 year experience in customer relations, public contact position, and/or TRICARE, including presentations to groups
• Experience in handling high volume customer contacts in a courteous and professional manner

Preferred Qualifications

• Experience in analyzing information, researching problems, and determining and implementing solutions
• Experience in healthcare provider relations
• Knowledge of the TRICARE program

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $68,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.