Triage Specialist, Test Engineering

Motional; Las Vegas (NV); Hybrid; USD 67,000 - 84,938; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Health savings accounts

Life insurance

Pet insurance

Job summary

A leading driverless technology company in Las Vegas is seeking a Triage Specialist responsible for reviewing data from testing, performing Root Cause Analysis, and collaborating with third-party contractors to improve safety and efficiency. The ideal candidate will have strong problem-solving skills and a detail-oriented mindset. This role offers a competitive salary and comprehensive benefits, including medical and 401(k) plans.

Qualifications

• Experience in data quality assurance.
• Ability to analyze data for long periods without sacrificing efficiency and accuracy.
• Experience with software engineering concepts.

Responsibilities

• Perform Level 1 Root Cause Analysis on various test modalities.
• Collaborate with third-party Triage contractors to enhance quality.
• Drive issue identification and reporting with Triage engineers.

Skills

Problem-solving skills

Attention to detail

Technical understanding

Ability to work independently

Tools

Jira

SQL

Job description

Mission Summary

A Triage Specialist is responsible for accurately reviewing data that has been collected from, but not limited to Public Road Evaluation (PRE) testing and performing first-level Root Cause Analysis and quality checks for third party Triage Contractors. They communicate between Engineering and component teams and help to improve Triage outcomes. This role will identify gaps and assist in creating processes that will enhance Triage throughput. Efficiency and quality is critical, but ultimately, a Triage Specialist plays a key role in maintaining the safety standards of how the AV performs on the road.

What you’ll be doing

• Perform Level 1 Root Cause Analysis (RCA) on several different test modalities, including, but not limited to, public roads, closed courses, and simulation
• Work closely with third‑party Triage contractors to help improve quality and throughput
• Closely partner with the Autonomy Team to maintain a rapport for a rapid and iterative feedback loop
• Drive the issue identification, analysis/introspection, mitigation, and reporting lifecycle with the Triage engineers
• Thoroughly understand the different components of the software stack and maintain knowledge as things change, including expected behaviors and visual representation across various tools
• Show initiative and be a valued team member in our innovative, fast‑paced, technical environment where cooperative teamwork across locations is the norm
• Analysis of simulated AV scenarios
• Accurately categorize events into a range of categories and types
• Tag logs to reflect search optimization and metrics which are appropriate for each
• Create and manage events on internal Triage developed tooling
• Investigate any logs that have extenuating circumstances that may have previously prevented a reviewer from completing their task, ending in a fully reviewed log
• Participate in the recurring standup to address new concerns and assignments that may need to be undertaken. This may include new information on which routes need to be prioritized and changes in the Triage process that need to be implemented
• Oversee and aid in the training of new team members and provide feedback on any misidentified incidents, and coach better practices to improve team efficiency
• Provide feedback on newly implemented tools and ways that they have impacted the review process in both a critical and positive manner
• Create and update process documentation as needed
• Able to travel domestically
• Other duties as assigned

What we’re looking for

• Enthusiasm for the AV industry as well as safety and mobility
• Be proficient in working across a suite of proprietary software tools and applications
• Ability to understand technical terminology regarding the software stack and each contributing component
• Work in a fast‑paced, dynamic environment across multiple time zones with strong communication and collaboration
• Demonstrated problem‑solving skills and ability to think logically and remove bias from the evaluation of problems
• Posses a detail‑oriented mindset focused on safety
• Strong troubleshooting, debugging, analytical, and creative problem‑solving skills
• Have a strong attention to detail and be able to work independently
• Effective time management skills
• Able to analyze data for long periods without sacrificing efficiency and accuracy
• Experience in data quality assurance
• Experience with software engineering concepts, including requirements analysis, source control, and build processes

Bonus points (not required)

• Experience using issue tracking and configuration management tools (e.g., Atlassian Confluence, Jira, Git)
• Experience with software release management and release testing
• Entry‑level experience with Linux and scripting languages (e.g., Bash/Shell, Python)
• Data analysis experience and SQL
• Experience with the testing of autonomous vehicles
• Thorough understanding of robotics systems, including sensors, actuators, mechatronics, and software systems

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds. This position is not restricted to any one site. You will be responsible for traveling to all domestic and international testing locations.

Travel Requirements (greater than 10%)

Expected to travel for 1 week each quarter visiting all of our testing sites – mostly to LV, but also domestically as needed for the business.

Working Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the team member is regularly exposed to the office environment, outside weather conditions, road conditions, and pedestrian traffic. The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles. The noise level in the environment is low to moderate. When occasionally visiting our test sites and tracks, the team member may experience some loud noises and harsh weather conditions. When traveling, the team members will be exposed to airports, airplanes, hotels and public transportation environments.

Compensation

Salary Range: $67,000 USD – $84,938 USD. This role may include additional forms of compensation such as a bonus or company equity.

Benefits

Motional’s benefits include medical, dental, vision, 401(k) with a company match, health savings accounts, life insurance, pet insurance, and more.

Company Overview

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more. Our journey is always people first. We’re creating first‑of‑its‑kind technology that will transform transportation. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Scale up, not starting up – we’re moving towards commercialization of our technology.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E‑Verify. All newly‑hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.