Triage Registered Nurse (RN)

Wisconsin Institute of Functional Medicine; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Wisconsin Institute of Functional Medicine in Appleton, WI is seeking a Triage RN to serve as the clinical coordinator between patients, providers, pharmacies, and labs. This role emphasizes triage, documentation, and care plan implementation rather than bedside nursing.

You will manage 100+ patient portal messages daily, review symptoms, process medication refills, and enter orders into the EHR while following provider protocols.

Qualifications

• Active RN license in the United States.
• Excellent clinical judgement and communication with patients.
• Experience with triage or care coordination preferred.
• Comfort with managing high-volume patient communications.

Responsibilities

• Manage and respond to 100+ patient portal messages.
• Review symptoms and determine next steps.
• Process medication refill requests.
• Coordinate specialty laboratory testing.
• Enter medications, orders, and treatment plans into the EHR.
• Collaborate with providers on patient concerns and escalations.
• Maintain detailed documentation and follow-up tracking.

Skills

Patient triage

EHR proficiency

Patient communication

Clinical judgment

Technology fluency

Education

Registered Nurse (RN) license

Tools

EHR software (Epic, Athena)

Job description

Overview

This is not a traditional nursing role. The Triage RN serves as a central hub between patients, providers, pharmacies, laboratories, and specialty testing facilities. Success in this role requires strong clinical judgement, exceptional organization, comfort with technology, and the ability to manage a high volume of patient communication while maintaining a 5-star patient experience. While there is some direct patient interaction, the majority of the role is computer-based and focused on triage, clinical coordination, documentation, care plan implementation, and provider support. This position is ideal for nurses who enjoy critical thinking, problem-solving, and managing complex clinical workflows. It is less focused on bedside nursing and more focused on being an operational and clinical quarterback for patient care.

What This Role Actually Looks Like

A typical day may include:

• Managing and responding to 100+ patient portal messages
• Reviewing symptoms and determining appropriate next steps
• Processing medication refill requests
• Coordinating specialty laboratory testing
• Navigating multiple specialty pharmacy and laboratory portals
• Entering medications, supplements, laboratory orders, and treatment plans into the EHR
• Following provider-established protocols and care plans
• Collaborating with providers regarding patient concerns and escalations
• Assisting with phentermine monitoring appointments
• Supporting pellet procedures and other clinical workflows
• Maintaining detailed documentation and follow-up tracking

What Makes This Role Exceptional

• No nights, weekends, or rotating shifts
• No hospital chaos
• A small, collaborative team where your voice matters
• Exposure to progressive, advanced functional medicine
• Ability to build real, long-term relationships with patients

You may be an excellent fit if you

• Are warm, empathetic, and excellent with patients
• Enjoy solving problems and figuring things out
• Like working on a computer throughout most of the day
• Feel energized by a busy workload
• Can manage multiple priorities without becoming overwhelmed
• Love learning new systems, medications, protocols, and workflows
• Find satisfaction in helping patients behind the scenes
• Enjoy being the person providers rely on to keep patient care moving