Triage Registered Nurse - Perinatal Programs

TriHealth; Montgomery (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition reimbursement

Retirement plans

Job summary

TriHealth in Ohio is seeking a Telephonic Triage Registered Nurse for obstetrical and gynecological patient calls. The RN assesses symptoms by phone, provides guidance, and determines care level using established protocols.

This is not a remote position and requires strong clinical judgment. Candidates must hold an Ohio RN license with 5+ years in labor and delivery or women's health, and must obtain a BSN within five years.

Qualifications

• Associate's Degree or Diploma in Nursing required; BSN within 5 years required.
• 5+ years of experience in labor and delivery or women’s health in Ohio; strong clinical assessment and communication skills.
• Registered Nurse license in Ohio required; BLS certification on hire.
• Proficient in Epic charting; able to document accurately and thoroughly.

Responsibilities

• Triages obstetrical and gynecological patient calls and provides care guidance per protocols.
• Handles triage calls with strong customer service, tone, and accuracy.
• Collects and documents patient data to determine best action per protocol.
• Facilitates care between physicians, hospitals, pharmacies, and TH patients.
• Uses Epic, Cadence, Cisco Phone System; Voalte messages documented clearly.
• Reports critical labs and calls physicians for care instructions; may place prescriptions per physician order.

Skills

Clinical assessment

Critical thinking

Decision making

Verbal communication

Written communication

Epic charting

Education

Associate's Degree or Diploma in Nursing

Bachelor's Degree in Nursing (BSN) within 5 years

Licensed RN in Ohio

Tools

Epic

Cadence

Cisco Phone System

Voalte

Job description

Join Our Team as a Triage Registered Nurse!

At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

We offer career growth opportunities, and a comprehensive benefits package.

Location

• Bethesda North Hospital

Work Schedule

• Full - Time (80 hours bi-weekly)
• Day Shift
• No weekends or holidays

Incentives & Benefits

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

Job Requirements

• Associate's Degree Associate's Degree or Diploma in Nursing (Required)
• Bachelor's Degree - Nursing New hires required to obtain BSN within 5 years of hire (Required)
• Experienced licensed RN in Ohio. 5+ years of experience in labor and delivery or women’s health required. Strong clinical assessment, critical thinking, and decision-making skills, excellent verbal and written communication skills, proficient in charting in Epic.
• Registered Nurse Upon Hire Required
• Basic Life Support (BLS) Upon Hire Required

Job Overview

• This is a telephonic triage RN position that has the responsibility of triaging all obstetrical and gynecological patient phone calls for the OB GYN Centers. The telephonic RN assesses the patients' symptoms over the phone and provides advice and determines the appropriate level of care using the established protocols and advice of providers. This is not a remote position.

Job Responsibilities

• This role requires strong clinical judgment, communication skills and evaluates patient needs, offers advice, and documents in the medical record appropriately. This also role requires escalation of urgent and emergent cases to the medical providers as warranted.
• RN will answer incoming calls in a timely manner. Triage calls using excellent customer service, telephone, and communication skills, including tone and accuracy.
• Collect and document data from patients to provide the best course of action following protocols.
• Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient.
• Must obtain and utilize a working knowledge of the Epic, Cadence, Cisco Phone System. Voalte messages must be complete and thorough, including all nursing/medical advice rendered and routed to the appropriate pool.
• Report critical/vital value labs to physicians, call for care instructions, and referral process. Voalte/call physicians in a timely manner.
• Has the ability to call in Rx's to a pharmacy, and place in patient chart for signature from physician after obtaining a telephone order from the physician. Patient privacy, confidentiality, and HIPPA are always upheld when entering a patients chart or providing information on a pt.

Working Conditions

• Bending - Occasionally
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Rarely
• Lifting < 10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting < 50 Lbs. - Rarely
• Pulling - Rarely
• Pushing - Rarely
• Reaching - Rarely
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Rarely
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and the community
• Show courtesy and compassion with customers, team members and the community

Job Keywords: Registered Nurse, Nurse, Perinatal