Triage Registered Nurse Coach

Novant Health; Charlotte (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

A healthcare organization is seeking a Triage RN Coach to provide holistic patient-centered care as part of their Care Connections team. The role involves assessing patient needs via a nurse triage line, supporting healthcare access, and engaging patients in their care processes. The ideal candidate has a Bachelor's degree and 5 years of clinical experience. This is a remote position requiring onsite training in Charlotte, NC or Winston-Salem, NC.

Qualifications

• 5 years of clinical experience with a focus on acute and chronic-care management.
• Current unrestricted RN license in the relevant states.

Responsibilities

• Assist patients in navigating the healthcare system.
• Answer a nurse triage line for assessing patient problems.
• Promote patient engagement to reduce inappropriate healthcare venues.

Skills

Clinical experience in hospital settings

Patient engagement

Health assessment via phone

Education

4 Year / Bachelor's Degree

Job description

What We Offer

Triage RN Coach also supports holistic interdisciplinary patient centered care as part of the Care Connections team. Care Connections promotes the effective management of acute and chronic illness. The nurse will assist the patient in navigating the healthcare system to arrive at the appropriate venue of care. In addition, this role includes answering a nurse triage line responsible for assessing problems over the phone utilizing appropriate and approved protocols. Some functions may include, but are not limited to: reaching out to providers, receiving and relaying radiology and lab results, counseling patients, responding to general health questions, assessing appropriate healthcare access for the patient by utilizing approved protocols and encourages promoting patient engagement to reduce the risk of inappropriate venue of care and hospitalization. While this role will be responsible for telephone triage to assess a patients’ needs and provide relevant health information the RN will not make medical diagnoses or tell the caller what may be wrong.

Schedule: Friday, Saturday, Sunday Nights 7:00PM-7:00AM

Location: Remote w/ onsite training in Charlotte, NC or Winston-Salem, NC

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: 4 Year / Bachelors Degree, preferred.
• Experience: Five years of Clinical experience in hospital, home health, ambulatory or community setting with a recent focus on acute and/or chronic-care management, required.
• Licensure/Certification: Current unrestricted RN license for the states in the NH footprint, required.