Triage Nurse (RN) – Day & Night Shifts | Full-Time & Part-Time

Oakland Community Health Network; Pontiac (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Oakland Community Health Network is seeking Triage Nurses (RNs) in Pontiac, MI, for both day and night shifts. The Triage RN will play a vital role in delivering high-quality, trauma-informed care in a fast-paced crisis setting, supporting patient assessment, safety, and recovery.

The ideal candidates will have a Bachelor’s degree in nursing, experience in crisis situations, and excellent interpersonal skills. Join us in making a difference!

Qualifications

• Bachelor's degree in nursing (BSN) preferred.
• BLS certification is required.
• Minimum of two years of nursing experience required.

Responsibilities

• Conduct initial nursing assessments and behavioral health triages.
• Prioritize and triage individuals based on clinical urgency.
• Collaborate with the Crisis Assessment Team for interventions.

Skills

Interpersonal skills

Strong organizational skills

Data analysis

Strategic planning

Strong written and oral communication

De-escalation and conflict resolution

Strong leadership and problem-solving skills

Clinical knowledge of mental health and suicide prevention

Strong time management

Education

Bachelor's degree in nursing (BSN)

Associates Degree in Nursing

Tools

Electronic health records

Microsoft 365

Job description

Triage Nurse (RN) – Day & Night Shifts Available – OCHN Resource and Crisis Center, Pontiac, MI

We are expanding our team and actively hiring Triage Nurses (RNs) for both day and night shift positions. In this fast‑paced crisis setting the Triage RN plays a vital role in delivering high‑quality, trauma‑informed, and person‑centered care, supporting patient assessment, safety, and recovery.

Available Shifts

• Day Shift: 7:00 AM – 7:30 PM
• Night Shift: 7:00 PM – 7:30 AM

Schedule Options

• Full‑Time:
  • Three (3) 12‑hour shifts per week
  • Includes every other weekend (Saturday & Sunday)
• Part‑Time:
  • One (1) 12‑hour shift per week
  • Set schedule with the same day each week

Essential Functions

• Conduct initial nursing assessments and behavioral health triages for walk‑in individuals to evaluate presenting concerns, acuity, and immediate safety needs.
• Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required.
• Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions.
• Participate in shift change reports and communicate pertinent updates to team members and leadership.
• Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements.
• Support de‑escalation and crisis intervention efforts to ensure the safety and stabilization of individuals and staff.
• Monitor individuals in the walk‑in center for changes in medical or psychiatric status, responding promptly to emergent needs.
• Ensure adherence to clinical protocols, infection control procedures, and best practice standards.
• Assist in coordinating care transitions, including admissions to higher levels of care or community‑based follow‑up.
• Provide education, reassurance, and support to clients and families during crisis stabilization.
• Contribute to a trauma‑informed, recovery‑oriented, and person‑centered care environment.
• Participate in quality improvement, incident review, and ongoing professional development activities.
• Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions.
• Perform other related duties as assigned to support effective crisis response and team operations.

Job Requirements and Qualifications

Education: Bachelor’s degree in nursing (BSN) preferred. Associates Degree in Nursing considered with 3 years’ experience.

Training Requirements (licenses, programs, or certificates):

• BLS
• Recipient Rights
• Unrestricted Nursing license

Experience Requirements:

• Minimum of two years of nursing experience working in a human service, crisis, or medical environment.

Preferred Experience:

• Experience working with electronic health records
• Experience in customer service
• Experience in crisis de‑escalation
• Experience working with adults with severe mental illness, substance use disorder, or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance

Job Specific Competencies/Skills:

• Interpersonal skills
• Strong organizational skills
• Data analysis
• Strategic planning
• Strong written and oral communication
• De‑escalation and conflict resolution
• Strong leadership and problem‑solving skills
• Clinical knowledge of mental health and suicide prevention
• Strong time management

Knowledge Requirements:

• HIPAA
• Microsoft 365
• Recipient Rights
• Mental Health Code
• Medicaid Manual
• Regulatory compliance

Oakland Community Health Network’s Core Competencies:

• Integrity/Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
• Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served.
• Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence in addition to consciously adopting organizational standards of excellence.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Additional Information:

• Must be available for meetings and events that may occur outside of standard office hours.
• Work performed primarily in a crisis center environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.