Triage Nurse - Clinic

WVU Medicine; Morgantown (WV); On-site; USD 39,000 - 50,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Registered Nurse to triage incoming patient calls, assess needs, and coordinate referrals to WVU Medicine primary and specialty care providers. The role includes educating patients on immediate care and preventive practices.

Responsibilities include documenting conversations, identifying care gaps, and guiding disposition via telephone, while supporting a collaborative team in a standard call center environment in Morgantown.

Qualifications

• Current Registered Nurse license in the state of practice or multi-state license via eNLC.
• Certification in Basic Life Support within 30 days of hire.

Responsibilities

• Assess callers' needs using established criteria and document promptly.
• Provide medical information using established resources and nursing background.
• Identify problems or gaps in care and intervene where appropriate.
• Coordinate referrals and schedule clinic appointments, e-visits, or telehealth visits.
• Assist patients in selecting physicians and facilities to maximize access and cost.
• Educate patients on treatment options and preventive guidance.
• Determine urgency and disposition of health concerns via telephone.
• Document all conversations to maintain a complete medical record.
• Support a collaborative team environment with clear communication.

Skills

Triage nursing

Care coordination

Patient education

Documentation

Communication

Education

RN license

BLS within 30 days

Bachelor's in Nursing (preferred)

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

A Registered Nurse who is responsible for triaging incoming patient’s calls, assessing needs, giving appropriate clinical dispositions and facilitating referrals to WVU Medicine primary care and specialty care providers. The nurse will also educate the patient when appropriate regarding immediate care advice and preventive behaviors.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

• Three (3) years of nursing experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s Degree in nursing.

EXPERIENCE:

• Care coordination experience.
• Prior triage nursing or Ambulatory nursing experience.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Professional assessment of callers needs using established criteria and protocols while performing accurate, concise and timely documentation.
• Uses established software, on-line resources, written materials and nursing background to provide callers with appropriate medical information.
• Identifies problems or gaps in care offering opportunity for intervention.
• Facilitates referrals within our clinics by scheduling and coordinating either a clinic appointment, e-visit or telehealth visit with a provider.
• Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
• Provides health education and coaches consumers on treatment alternatives to assist them in best decision making.
• Identifies the nature and urgency of patient’s health care needs and determine appropriate disposition via telephone.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Supports a team environment which allows clear communication, positive support and creative thinking.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
• Ability to sit for extended periods of time

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard Call center office environment.

SKILLS AND ABILITIES:

• Ability to handle and maintain confidential information.
• Ability to work in a fast paced and rapidly changing environment.
• Excellent oral and written communication skills as well as strong organizational and motivational skills.
• Must be flexible.

Additional Job Description:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Shift:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

8333 UHA Community Practice Morgantown South

Address:

250 Retail Circle
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.