Triage Licensed Practical Nurse (LPN)

HealthWorks Medical; Paducah (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) with Employer Match & Profit Sh

Paid Vacation & Sick Time

Uniform Allowance

Gym MembershipEmployee Clinic Access

Professional Development Opportunities

Job summary

HealthWorks Family Medicine in Paducah, KY seeks a full-time Licensed Practical Nurse to provide telephone triage and patient support in a fast-paced outpatient setting. You will gather patient information, assess symptoms within the LPN scope, coordinate with providers, document in the EMR, and assist with CCM/RPM and discharge follow-up.

Eligible candidates hold a current LPN license and 2+ years of clinical nursing experience, preferably in primary care, with strong communication and

Qualifications

• Current unrestricted LPN license.
• Graduate of an accredited practical nursing program.
• Minimum of two years of clinical nursing experience preferred.
• Experience in primary care or ambulatory care preferred.
• Strong patient assessment and communication skills.

Responsibilities

• Monitor triage phone queues and respond to patient inquiries.
• Assess patient concerns within the LPN scope and escalate when needed.
• Process prescription refill requests per protocol.
• Respond to patient portal messages as assigned.
• Complete CCM and RPM outreach and documentation.
• Coordinate post-discharge follow-up and appointments.
• Document all patient interactions in the EMR.
• Maintain HIPAA compliance and confidentiality.
• Collaborate with providers and clinical staff.

Skills

LPN License

Telephone Triage

EMR Proficient

Multitasking

Communication Skills

Education

Nursing Program Graduate

Tools

EMR Systems

Job description

Job Details

Job Location: HealthWorks Family Medicine – Paducah, KY 42001

Position Type: Full Time

Job Shift: Day

Position Summary: The Triage Licensed Practical Nurse (LPN) is responsible for providing timely and compassionate telephone triage support to patients under the direction of a licensed provider. This position serves as a clinical resource by gathering patient information, assessing symptoms within the LPN scope of practice, determining appropriate next steps using established protocols, coordinating with providers, and ensuring accurate documentation within the electronic medical record (EMR). In addition to telephone triage, the LPN will assist with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Emergency Room (ER) and hospital discharge follow-up to promote continuity of care and improve patient outcomes. This is primarily a desk-based position requiring excellent communication skills, sound clinical judgment, strong organizational abilities, and the capacity to manage multiple priorities in a fast-paced outpatient setting.

Essential Duties and Responsibilities

• Monitor triage phone queues throughout the day.
• Assess patient concerns within the LPN scope of practice using approved triage protocols and escalate to the provider when appropriate.
• Process prescription refill requests according to provider-approved protocols.
• Respond to patient portal messages as assigned.
• Complete Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) patient outreach and documentation.
• Review daily Emergency Room and hospital discharge reports.
• Perform discharge follow-up calls and coordinate post-discharge appointments.
• Communicate provider recommendations and care instructions to patients.
• Coordinate same-day appointments when clinically appropriate.
• Follow up on outstanding patient concerns until resolution.
• Accurately document all patient interactions in the electronic medical record (EMR).
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Collaborate with providers and clinical staff to ensure continuity of patient care.
• Perform other duties as assigned.

Why You’ll Love Working Here

We value compassion, teamwork, and professional opportunities that enable our staff to positively impact patient lives.

Outstanding Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Vacation & Sick Time
• Uniform Allowance
• Gym MembershipEmployee Clinic Access
• Professional Development Opportunities

Qualifications

• Current unrestricted Licensed Practical Nurse (LPN) license.
• Graduate of an accredited practical nursing program.
• Minimum of two (2) years of clinical nursing experience preferred.
• Previous experience in primary care, family medicine, internal medicine, emergency department, urgent care, ambulatory care, or telephone triage preferred.
• Strong patient assessment and critical thinking skills within the LPN scope of practice.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently.
• Proficient with electronic medical record (EMR) systems.

Preferred Qualifications

• Telephone triage experience.
• Ambulatory care or primary care nursing experience.
• Experience with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or Transitional Care Management (TCM).
• Knowledge of evidence-based triage protocols and patient education.
• Bilingual (English/Spanish) skills are a plus.