Triage Coordinator

Gift of Life Michigan; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Gift of Life Michigan is seeking a Triage Coordinator to oversee all dispatch activity and referral management within the Donation Logistics Department. You determine timing and resource allocation during case investigation and assign staff for donation approach.

In this fast-paced role you will document information in the EMR, coordinate with hospital staff, and ensure timeliness of referrals while maintaining confidentiality and high professional standards.

Qualifications

• Must be a registered nurse, paramedic, or other healthcare training with at least 18 months of OPO experience.
• CPTC Certification is preferred.
• Fluent in English, both written and verbal.
• Strong organizational, prioritization, and time-management skills.
• Proficient with Microsoft Office programs (Outlook, Teams) and other business systems.

Responsibilities

• Oversee referral case activities and manage referral logistics to approach using the organizational dashboard.
• Coordinate resources and logistics for organ referral activity to ensure timely responses on all active referrals.
• Accurately document all required information into Gift of Life’s EMR including coding, imminent and eligible outcomes.
• Initiate authorization or pause conversation with family and/or hospital staff related to organ donation.
• Perform other duties as assigned.

Skills

English fluency

Critical thinking

Problem solving

Multitasking

Attention to detail

Communication

Education

Registered nurse, paramedic, or healthcare training

CPTC Certification (Preferred)

Tools

Microsoft Office (Outlook, Teams)

Job description

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Triage Coordinator (TC) oversees all dispatch activity and referral management prior to approach within the Donation Logistics Department. The TC determines appropriate timing and resource allocation during case investigation, ensures referral timeliness standards are met and assigns the appropriate staff for the donation approach.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Oversee referral case activities and manage referral logistics to approach using the organizational dashboard.
• Coordinate resources and logistics for organ referral activity, including needs for staff utilization and dispatch, to ensure timely responses on all active referrals.
• Accurately document all required information into Gift of Life’s EMR including coding, imminent and eligible outcomes.
• Initiate authorization or pause conversation with family and/or hospital staff related to organ donation.
• Perform other duties as assigned.

Qualifications

Education and/or Experience

Required

• Registered nurse, paramedic, or other healthcare training with at least 18 months of Organ Procurement Organization (OPO) experience.

Preferred

• Certified Procurement Transplant Coordinator (CPTC) Certification.

Knowledge, Skills, And Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrated attention to detail.
• Ability to manage task or project assignments and meet deadlines.
• Concentrate and function with frequent distractions and interruptions.
• Focus on work details for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to manage difficult, sometimes emotional, individuals and situations.
• Strong verbal and interpersonal communications skills.
• Self-directed, exercising appropriate judgement.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.