Triage Clerk (516716L12)

Tasmanian Government; St. Augustine South (FL); On-site; USD 55,000 - 59,000; Part time

Benefits offered by this job

Professional development

Salary packaging

Fitness Passport

Job summary

Tasmanian Department of Health is seeking a Triage Clerk for the Emergency Department. You will provide professional reception and administrative support, register patients, and help coordinate admissions and discharges in a fast-paced hospital environment.

The role offers permanent, part-time hours with a 24/7 roster and up to 56 hours per fortnight, with opportunities for professional development and salary packaging benefits.

Qualifications

• Excellent communication skills with patients, visitors and staff.
• Remain calm, organized and adaptable in a fast-paced setting.
• Accurate data entry and high attention to detail.

Responsibilities

• Serve as first point of contact for ED patients with reception and admin duties.
• Register patients and maintain accurate records.
• Coordinate admissions and discharges and handle enquiries.
• Support clinicians with a range of administrative tasks.
• Contribute to smooth ED operations and quality patient care.

Skills

Excellent communication

Calm under pressure

Data entry

Time management

Team player

Healthcare admin interest

Job description

The Team

The Integrated Operations Centre (IOC) plays a critical role in supporting patient flow and the efficient delivery of care across the Royal Hobart Hospital. The Emergency Department is a key part of this function, providing essential administrative and clerical support that underpins safe, timely, and effective hospital operations.

Working as part of a broader multidisciplinary environment, the Emergency Department Clerical staff work closely with clinical, non-clinical, and operational teams to ensure accurate information management, coordinated patient journeys, and responsive service delivery. The team is focused on continuous improvement, data quality, and maintaining high standards that directly contribute to better outcomes for patients and the Tasmanian community.

The Role

As a Triage Clerk, you will be the first point of contact for patients presenting to the Emergency Department, providing a professional and efficient reception and administrative service. You will be responsible for patient registration, maintaining accurate patient records, coordinating admissions and discharges, managing enquiries, and supporting clinicians with a range of administrative functions. Working in a fast-paced environment, you will play an important role in ensuring the smooth day-to-day operation of the Emergency Department and supporting the delivery of quality patient care.

You will need

• Excellent communication skills, with the ability to build positive relationships with patients, visitors and healthcare professionals.
• The ability to remain calm, organised and adaptable in a busy and demanding environment.
• Strong administrative, data entry and computer skills, with a high level of accuracy and attention to detail.
• Well-developed time management skills and the ability to prioritise competing tasks.
• A collaborative approach and the ability to work effectively as part of a team.
• An interest in healthcare administration and a willingness to learn hospital systems, policies and procedures.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Permanent, part time, fully rotational shift worker position working across a 24/7 roster, working up to 56 hours per fortnight, commencing as soon as possible.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$76,849 to $82,996 pro rata per annum + our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties

• Triage Clerk.docx

Application Guide

• Applicant Guide.docx

For more information

Name: Sheree Ellis
Position: Manager, Administration Services
Phone number: 0407 297 761
Email address: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.