Treatment Coordinator

Moshiri-Orthodontics; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Rx

Dental coverage

Vision coverage

401(k) with match

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program

Bonus opportunities

Job summary

Moshiri-Orthodontics in St. Louis is seeking a Treatment Coordinator to be the primary contact for prospective patients, explaining treatment options, insurance coverage, and financing.

The role emphasizes customer development, exceptional service, and collaboration with clinical staff to promote retention and high acceptance of recommended plans. Benefits include a strong monthly bonus program and comprehensive health coverage.

Qualifications

• High School Diploma or GED required.
• 1-3 years of related experience preferred.
• Knowledge of orthodontic treatment plans a plus.
• Strong customer service and sales experience with patients and families.

Responsibilities

• Explain treatment options, costs, insurance, and financing to patients.
• Solicit referrals from patients post-treatment and track satisfaction.
• Contact patients before/at appointment regarding fees and confirm visits.
• Present treatment plans and cost estimates clearly.
• Ensure patients are cleared for treatment with all preparatory work completed.
• Drive results and support management goals.

Skills

Orthodontics knowledge

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

1-3 Years Relative Experience

Job description

The Treatment Coordinator is a pivotal role to Moshiri Orthodontics and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.

In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options .

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

• Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Solicit referrals frompatientspost-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults .
• Presentingtreatment plans and giving estimates of treatment costs in an effective manner.
• Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
• Exhibit excellent customer service and communicate withpotentialcustomers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Core Competencies:

• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability -Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively -Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Persuading - Using compelling arguments to gain the support and commitment of others.

Knowledge, Skills and Abilities:

• High level knowledge of Orthodontics and associated treatment planning.
• Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
• Understand and can effectively communicate techniques utilized in the Orthodontic field.
• Have a detailed knowledge of dental insurances, service limits,and financing options.
• Customer service or sales experience, along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearanceat all times.
• Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma, GED or equivalent Required
• 1-3 Years Relative Experience

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Moshiri Orthodontics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.