Treatment Center Director/Program Manager - OTP

BayMark Health Services; Boston (MA); On-site; USD 100,000 - 111,000; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision Insurance

Voluntary Benefits

Short & Long Term Disability

Basic Life Insurance

Paid Time Off

Bereavement Leave

Flexible Sick Time

Employee Referral Program

BayMark Perks Program

Jury Duty & Witness Duty Leave

BayMark University Learning

Job summary

Health Care Resource Centers in Boston seeks an accountable, process‑oriented leader of operations for our Opiate Treatment Program. The Treatment Center Director/Program Director will lead a diverse team of nurses, counselors, and support staff to ensure high-quality patient care and daily operational excellence.

You will manage budgeted results, regulatory compliance with SAMHSA/DEA/CARF/JCAHO/HIPAA, and drive census growth.

Qualifications

• Bachelor's degree in business administration or related field.
• Understanding of clinic operations, with experience in substance abuse.
• Knowledge of HIPAA, Federal, State & CARF standards & regulations.
• Demonstrated organizational and leadership skills with personnel supervision.
• Strategic thinker with ability to propose solutions, execute and monitor.
• Self-starter, autonomous work style with initiative.
• Customer service oriented with strong interpersonal and communication skills.
• Successful background check and drug screen.

Responsibilities

• Oversee operation and performance of the OTP clinic.
• Manage OTP clinic operations to budgeted/planned results.
• Interview, hire, and train clinic staff.
• Evaluate, counsel, and terminate subordinate personnel as needed.
• Provide direction to clinic staff and relay corporate mandates and goals.
• Ensure performance goals are met through regular supervision.
• Ensure regulatory compliance with SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.
• Prepare and file federal/state/local applications, licensure, permits.
• Identify cost-saving opportunities and improve operational efficiency.
• Develop partnerships to drive census growth and regulatory compliance.
• Monitor KPIs and react to clinic performance.
• Collaborate with OTP Medical Director and QA/QI activities.

Skills

Leadership

Communication skills

Customer service mindset

Strategic thinking

Self-motivation

Team management

Education

Bachelor's degree in business administration or related

Job description

Description
Position at Health Care Resource Centers
Treatment Center Director/Program Director
Don't miss out on this opportunity to grow your career and enjoy free garage parking in a secure, convenient location!Health Care Resource Centers is looking for an accountable, process oriented and efficient leader of operations for our Opiate Treatment Program. A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment for opioid addiction while maintaining responsibility for daily operations and performance of the clinic.

Essential Duties & Responsibilities

• Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic
• Manages OTP clinic operations to budgeted/planned results
• Participates in the interviewing, hiring, training of clinic staff
• Evaluates, manages, counsels and terminates subordinate personnel
• Provides direction to clinic personnel and relays corporate mandates, goals and objectives to field personnel
• Works closely with staff via regular supervision to ensure the completion of performance goals
• Communicates with and insures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, etc.
• Identifies cost-saving opportunities, operational efficiencies, etc. and implements
• Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements
• Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly
• Works closely with OTP Medical Director, Psychiatric consultant as applicable, OTP Compliance Manager and QA/QI activities in a variety of areas including, but not limited to – compliance with federal & state rules, laws & regulations; compliance with CARF / JCAHO, performance improvement initiatives, productivity goals, quality patient care, customer service, operational enhancement, growth of patient census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement
• Becomes familiar with OTP federal & state laws, regulations, etc. and the application of such
• Becomes familiar with CARF/JCAHO standards and the application of such
• Responsible for maintenance & updating of policy & procedure manual and clinic operations manuals and procedures
• Serves as a clinic resource and provides or arranges for clinic training as requested/necessary
• Maintains patient, employee and company confidentiality

Development Responsibilities

• Participates in community relations, education and development activities to drive and maintain census
• Identifies and implements tactical steps to increase and retain census
• Works with clinic team to insure operations are prepared to handle increased census
• Participates in political activities to keep company connected within appropriate circles such as local government board meetings, MTP advisory board meetings, city/county administrator meetings, ADAA meetings, etc.
• Leads effort to identify, hire & train personnel with cultural diversity to meet the future clinic needs based on patient demographics – identifies cultural community leaders and networks
• Participation in the overall Company Performance Improvement Process
• Familiar with standards required by Board of Health, OSHA, etc. and the application of such
• Assists as requested with marketing programs & literature development
• Other duties as assigned

Qualifications

• Multiple years of experience as an administrator of a clinical program
• Bachelor's degree (in business administration or related) from an accredited college or university
• Understanding of clinic operations, with significant amount of time working in the field of substance abuse
• Understanding of HIPAA, Federal, State & CARF standards & regulations
• Demonstrated organizational and leadership skills with the ability to supervise and manage personnel
• Strategic thinker to be able to recommend alternative solutions, execute and monitor
• Self-starter, able to work autonomously and generate ideas and benefits for the Company
• Customer service focused, eager and energetic
• Excellent interpersonal and communication skills
• Satisfactory drug screen and criminal background check.

Salary Range

Salary ranges from $100,000.00 to $111,385 annualized.
The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty, and training.

BayMark Offers Excellent Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Voluntary Worksite Benefits (i.e., Accidental Injury)
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program
• BayMark Perks Program
• Jury Duty & Witness Duty Leave
• BayMark University Learning

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

Here Is What You Can Expect From Us

Health Care Resource Centers, a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

Health Care Resource Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.