Treasury Support Specialist III

First Interstate Bank; Watertown (SD); On-site; USD 2,956,000 - 4,436,000; Full time

Benefits offered by this job

Generous PTO + holidays

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank in the United States (multiple offices) seeks a Treasury Support Specialist III to ensure quality control of daily tasks by Treasury Support Specialists I and II, oversee reporting, and assist with project management. The role supports staff, resolves escalated issues, and conducts in-depth research.

Responsibilities include leading training, maintaining procedures, and ensuring regulatory compliance while collaborating on product solutions and continuous process

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 4-6 years related experience required or equivalent.
• Customer service experience preferred.

Responsibilities

• Coordinates training, manages work queues, and identifies training needs.
• Prepares and reports departmental statistics.
• Assists with day-to-day processing as needed.
• Ensures procedures are accurate and updated annually.
• Resolves escalated issues with minimal supervision and ensures compliance.
• Communicates with bank personnel/customers to resolve issues.
• Participates in partner calls to provide product solutions.
• Participates in meetings/trainings to stay current on regulatory changes.
• Supports development and implementation of new products, processes, and procedures.
• Multitasks across systems and prioritizes requests.
• Assists with implementation/conversion of new software and testing.
• Provides input for quality reviews and training documentation.
• Serves as SME for the department and leads meetings.

Skills

Customer service

MS Office

Team leadership

Multitask

Problem solving

Financial acumen

Education

GED

Associate's Degree in Business

Tools

Microsoft Office

Job description

This position may be located at any of First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Oregon, South Dakota, Washington or Wyoming.

What’s Important to You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Treasury Support Specialist III focuses on quality control for daily tasks completed by Treasury Support Specialists I and II, as well as overseeing departmental reporting. This position also assists with project management and supports staff by resolving escalated issues and conducting in-depth research.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates team training, manages work queues, and identifies additional training needs.
• Prepares and reports departmental statistics.
• Assists with day-to-day processing as needed.
• Ensures departmental procedures are accurate, up-to-date, reviewed annually, and maintained as necessary.
• Resolves escalated and complex non-routine issues with minimal supervision while ensuring compliance with regulations and audit standards.
• Communicates with bank personnel and/or customers as needed to resolve issues.
• Participates in partner calls to provide product solutions that meet customer needs.
• Participates in meetings and training seminars to stay current on regulatory and procedural changes.
• Supports the development and implementation of new products, processes, and procedures.
• Multitasks across multiple systems while effectively prioritizing incoming requests.
• Assists with the implementation and conversion of new software, including testing upgrades and releases.
• Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
• Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
• Takes an active role in Treasury Solutions projects as a Subject-Matter Expert (SME).
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to job-specific duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated experience delivering an exemplary level of customer service in a professional environment.
• Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.
• Proven ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including advanced knowledge and experience with Microsoft Office.
• Ability to work effectively as both a team member and team leader, and to multitask in a fast-paced environment.
• Flexible and self-motivated, with strong problem-solving abilities, financial acumen, and sound judgment.
• Demonstrated team-oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.
• Serves as the Subject-Matter Expert (SME) for the department.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree in Business or related field preferred
• 4-6 years related experience, training, and/or equivalent combination of education and experience required
• Experience in a customer service role preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Weekends - Minimal
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.46 to $32.20 per hour (in CO & WA) and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php