Treasury Support Specialist II

First Interstate Bank; Billings (MT); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k)

PTO & holidays

FSA & HSA

Job summary

First Interstate Bank is seeking a Treasury Support Specialist II to provide technical and operational support for Treasury Management clients. You will assist with Online Banking, ACH/Wires, and other Treasury services while training customers and branch staff.

The role requires strong customer service, communication, and financial acumen, with the ability to multitask in a fast-paced environment and work cross-functionally with Treasury teams.

Qualifications

• Must deliver exemplary customer service in a professional environment.
• Ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including proficiency with Microsoft Office.

Responsibilities

• Provide technical and operational support to customers and branch personnel for Treasury products.
• Follow through on all aspects of customer support to ensure complete resolution.
• Respond promptly to client inquiries regarding Treasury products and processing questions.

Skills

Customer service

Communication skills

Microsoft Office

Team collaboration

Problem solving

Attention to detail

Financial acumen

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SUMMARY

The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
• Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
• Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
• Handles internal and external customer service calls and messages received through various communication channels.
• Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
• Supports the development and implementation of new Treasury products, processes, and procedures.
• Assists with special projects, system upgrades, and conversions.
• Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
• Contributes to building and maintaining a strong team environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to deliver an exemplary level of customer service in a professional environment.
• Ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including proficiency with Microsoft Office.
• Exceptional customer service and communication skills.
• Ability to work collaboratively as part of a team and multitask in a fast-paced environment.
• Flexible, self-motivated individual with strong problem-solving abilities.
• Strong financial acumen and sound judgment.
• Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
• Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
• Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
• Demonstrated team-oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required 1-3 years related experience, training, and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.46 to $32.20 per hour in WA and CO and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location.

• medical, dental, vision, short-term and long-term disability benefits and life insurance
• flexible spending accounts, health savings account, employee assistance program
• 401(k)
• Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays

Please note this information is provided for those hired in Washington and Colorado only, and this role is open to candidates outside of Washington and Colorado with compensation that aligns with your location.

Equal Opportunity Employer Statement

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected under the law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

Background Check & E-Verify

All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish