Treasury Service Client Support Representative

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans is seeking a Treasury Services Client Support Associate 1 to assist commercial customers and internal teams with Treasury Management products, helping improve satisfaction and retention.

You will provide customer service and support, handle incoming calls, emails, and Teams messages, and deliver training on Treasury Management offerings. This role requires attention to detail, the ability to work in a fast-paced environment, and familiarity with Microsoft

Qualifications

• High school diploma or GED required.
• 1-2 years of banking experience with a customer service focus.
• 1 year of Treasury Products & Services experience preferred.
• Basic understanding of banking products and services.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strong written and verbal communication skills.

Responsibilities

• Provide customer service and support for Treasury Management products and services.
• Support commercial customers and internal associates via calls, emails, and Teams messages.
• Provide customer training for Treasury Management products and services.
• Communicate with Line of Businesses on system and fraud issues affecting customers.
• Fulfill daily servicing duties for new product or service offerings.
• Comply with applicable laws and regulations including Bank Secrecy Act.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Teamwork

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Job Summary: The Treasury Services Client Support Associate 1, provides support to commercial customers and internal associates who utilize Treasury Management Services to enhance strategic direction and contributes to the overall success of customer satisfaction and retention.

Essential Duties & Responsibilities

• Provide customer service and support for Treasury Management products and services.
• Support both the commercial customer base and internal associates through incoming calls, emails, and Teams messages.
• Provide customer training for Treasury Management products & services for the commercial customer base.
• Communicate with Line of Businesses on system and fraud issues impacting customers.
• Additional daily responsibilities relating to servicing the Treasury Management customer base established for new product and service offering(s).
• Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

Minimum Required Education, Experience & Knowledge

• High school diploma or general education degree (GED) required.
• 1-2 years of banking experience including customer service focus.
• 1 year of Treasury Products & Services experience, preferred.
• Basic understanding of banking products and services.
• Strong attention to detail and ability to follow processes and guidelines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.
• If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About the Company

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility.

A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.

Let our legacy lead to your future. Learn more at hancockwhitney.com/ourstory