Treasury Management Support Clerk I

Banterra Bank; Northern (KY); Hybrid; USD 21,000 - 24,000; Full time

Job summary

Bankside Support role at Banterra Bank in Kentucky is looking for a customer-focused team member to handle online banking transactions, verify customer information, and provide service for electronic products.

The position requires a high school diploma, a year of banking experience preferred, and strong organizational and communication skills. On-site duties include data entry, compliance, and process improvements for banking products.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year banking experience preferred.
• Experience with electronic products and services preferred.

Responsibilities

• Monitor web-based modules for customer inquiries and process items timely.
• Verify customer information and account ownership when processing forms.
• Perform data entry and work with various software programs.
• Maintain departmental documentation and follow retention guidelines.
• Ensure compliance with applicable laws, regulations, and safety standards.
• Provide quality customer support for electronic products and services.
• Update procedures for products and review product updates/releases.
• Compile, process, and monitor reports; track inventory and supplies.

Skills

Customer service

Attention to detail

Problem solving

Communication

Mathematical calculations

MS Office

Data entry

Banking products knowledge

Education

High School Diploma or equivalent

1 year banking experience preferred

Electronic products/services experience

Tools

Excel

Word

Outlook

Job description

• Pay or shift range: $15.44 USD to $17.36 USD
  The listed range is the estimated amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Pay Range: $15.44USD to $17.36USD

Responsibilities

include but are not limited to the following. Other duties may be assigned.

• Monitor the web-based modules for customer initiated transactions and correspondence and ensure items or inquiries are processed properly and timely.
• Process various forms and agreements by verifying customer information and account ownership.
• Perform data entry and work with various software programs.
• Image and maintain departmental documentation following record retention guidelines.
• Maintain familiarity with applicable laws, regulations and general safety and soundness guidelines and assist in ensuring compliance.
• Maintain knowledge of electronic products and services.
• Provide quality customer support for electronic products and services.
• Assist in updating procedures for various products.
• Review product updates and/or releases.
• Assist in compiling, processing and monitoring various reports.
• Track inventory and supplies for various department products.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

• High school diploma or equivalent.
• Minimum of one year of banking experience preferred.
• Experience with electronic products and services preferred.

Knowledge/Skills/Abilities

• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to think critically and use good, sound judgment in decision making.
• Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to use a calculator, computer and applicable software.
• Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.