Treasury Management Specialty Support Specialist

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Lincoln (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

SouthState Bank, National Association, is seeking a Treasury Management Specialist to join our team in Lincoln, NE. You will develop deep knowledge of Treasury Management products and provide phone and email support to clients for resolution, maintenance, and inquiries.

In this role you will assist with account maintenance in core banking and online treasury platforms, help train junior staff, and resolve complex issues across ACH, Wire, RDC, Instant Payments, and Integrated Payables, while

Qualifications

• Bachelor’s degree or equivalent banking experience required.
• Strong written and verbal communication and customer service skills.
• Knowledge of Treasury Management products and bank operations is preferred.
• Ability to interpret documents and reports with accuracy.

Responsibilities

• Develop and maintain extensive knowledge of Treasury Management products and services.
• Provide phone and email support for client resolution and maintenance.
• Research and respond to inquiries in a professional, timely manner, coordinating with Sales and Support.
• Assist with account maintenance in core and online treasury platforms.
• Assist with training less-experienced teammates.
• Resolve complex issues with ACH, Wire, RDC, Instant Payments, and Integrated Payables.
• Ensure SLA adherence and timely documentation.
• Support internal staff with subject matter expertise and participate in special projects.

Skills

Communication

Customer service

General banking knowledge

MS Office

English language

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Online banking systems

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Develop and maintain extensive technical knowledge of products, services, setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services.
• Provide phone and email support for client resolution on Treasury Management issues, account maintenance, and products.
• Research and respond to all Treasury Management client inquiries in a professional, timely and efficient manner, partnering with Treasury Management Support Specialists and Sales Officers when necessary.
• Assist with performing Treasury Management account maintenance in the bank’s core and the online treasury platform.
• Assist with developing less-experienced team members.
• Master, develop competency in more complex issues such as file mappers, technical troubleshooting for ACH, Wire, RDC, Instant Payments, and Integrated Payables and other Treasury Management products.
• Ensure that all quality services level agreements related to implementation tasks and timelines are met.
• Ensure all required documentation is received, accurate, and scanned accordingly.
• Ensure the highest level of service is provided to internal and external clients.
• Provide subject matter expertise to internal bank staff as required.
• Assist with special projects as required.
• Completes all required annual compliance training timely.
• Participates in conversion projects related to Bank mergers when needed.
• Accepts other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Excellent communication skills
• Commitment to provide excellent customer service
• General banking knowledge

Qualifications, Education, and Certification Requirements

Education: Bachelor’s degree or equivalent experience Experience: 2 years of related experience (Treasury Management, Bank Operations, Client Service); Previous banking experience required. Certifications/Specific Knowledge: MS office expertise, Ability to read, write, speak and understand English; Knowledge of Treasury Management products / services, account analysis and online banking systems is preferred. Excellent written/oral communications skills; Proven success in problem analysis and resolution; Strong attention to detail and accuracy; Strong organization skills; Ability to manage multiple detailed work assignments with a high degree of accuracy.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings as needed.

Work Location:

7677 Henneman Way McKinney, Texas 75070 Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.