Treasury Management Analyst

synovuscareers; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Pinnacle seeks a high-experience Treasury Management Analyst to service treasury management clients, onboard and implement services such as Online Banking, ACH, and Wire Transfers. You will work with TM Advisors and Financial Advisors to ensure program success and provide training to clients.

The role requires deep treasury knowledge, regulatory awareness, and strong client service skills to thrive in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent; college degree preferred.
• Minimum 10 years in financial services; 5 years treasury management experience (Account Analysis, ACH Lockbox, Online Banking, Positive Pay, Remote Deposit, Sweep, Wire Transfer).
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and treasury management operations.
• Knowledge of federal/state banking regulations and compliance related to treasury management.

Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone.
• Assist clients with onboarding and implementation of treasury management services.
• Ensure pricing accuracy as services are added/altered/removed.
• Partner with TM Advisors, Financial Advisors, Operations, and IT to ensure program success.
• Train clients on system features and resolve client issues; handle inquiries and escalations.
• Support ongoing servicing, testing new services, and enhancements to systems.

Skills

MS Office

Treasury Management

Banking regulations

Analytical skills

Client service

Time management

Communication skills

Education

High School Diploma

College degree preferred

Job description

Job Summary

A Treasury Management Analyst should demonstrate commitment to delivering distinctive service. This position will be responsible for servicing the ongoing needs of our treasury management clients. The role will assist clients with the onboarding and implementation process, ensuring they understand how to use treasury management services such as Online Banking, Remote Deposit, ACH, Wire Transfers, Positive Pay, ACH Block & Filter, etc. The Treasury Management Analyst will partner with Treasury Management Advisors and Financial Advisors to ensure the overall success of the treasury management program.

Job Duties and Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Implement treasury management products and services in accordance with policies and procedures. Ensure pricing is accurate as services are added, altered, or removed. Partner with Operations during the implementation of new treasury management services and as needed when servicing treasury management clients. Assist clients in using specific features of systems and services. Provide training to clients as needed. Handle limit increases in accordance with policies and procedures. Research and resolve issues for clients. Work to uncover root cause for issues and determine how to prevent repeat occurrences. Partner with peers, operations and IT as needed. Test new services and system features as enhancements and upgrades to our systems are implemented. Assist team members and peers as needed to ensure delivery of distinctive service, including but not limited to online enrollments, support calls, responding to client messages, training, and implementations. Engage in constructive feedback with a positive attitude. Build strong partnerships with TM advisors and support all sales and servicing activities. Proactively look for opportunities that will impact the overall success of the TM team. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

High School Diploma or Equivalent -- College degree is preferred.

Minimum Experience

Minimum of 10 years' experience in financial services; minimum 5 years' treasury management experience, specifically Account Analysis, ACH Lockbox, Online Banking, Positive Pay, Remote Deposit, Sweep, Wire Transfer.

Required Knowledge, Skills & Abilities

Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of Treasury Management operations. Broad knowledge of bank products and services. Knowledge of federal and state banking regulations and compliance requirements related to treasury management, specifically Check 21, NACHA rule and guidelines. Effective interpersonal skills, including verbal and written communication skills. Proven analytical ability and attention to detail. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Ability to work independently and prioritize daily tasks. Must be flexible, multi-task and prioritize daily tasks, with effective time-management skills to meet deadlines. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.