TRC - Assistant Residence Manager 2

The Resource Center; Jamestown (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

The Resource Center in Jamestown, NY is seeking an Assistant Residence Manager to support the Residence Manager in operating a residence for individuals with disabilities.

You will supervise direct care staff, ensure individualized programming, coordinate schedules, complete personnel paperwork, and assist with data collection and documentation. A valid driver's license and SCIP training are essential.

Qualifications

• High school diploma or GED plus relevant work with individuals with disabilities.
• Associates degree preferred or 60 college hours in human services.
• Management or supervisory experience preferred; NADSP Front-Line Supervisor within first year.

Responsibilities

• Supervise residence staff in absence of Residence Manager.
• Schedule daily tasks and ensure service planning and delivery.
• Oversee documentation and data collection; complete personnel records.
• Provide training and crisis intervention support as needed.

Skills

Leadership

Supervisory experience

Recordkeeping / documentation

Crisis Intervention (SCIP)

Time management

Driver's license

Education

High school diploma or GED

Associate degree (human services preferred)

Tools

SCIP Certification

Job description

Posted Monday, August 31, 2026 at 4:00 AM

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

Assistant Residence Manager 1, 2 and 3 – JOB DESCRIPTION

RESPONSIBLE TO: Residence Manager

FUNCTION:

To assist the Residence Manager in the effective operation of the residence. In conjunction with and/or in the absence of the Residence Manager, provides supervision to direct care staff and ensures the implementation of individualized programming for each individual who resides at the residence.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Working knowledge of educational/training techniques for developmentally disabled adults; demonstrated competency in working with individuals with challenging behaviors. The ability to understand and follow written habilitation plans and track, collect and interpret data, including acceptable writing skills for record documentation; the ability to oversee delivery of services. The ability to organize time well and manage multiple responsibilities effectively and in a timely fashion. Reliability, adaptability, flexibility and a willingness and availability to work additional, non-scheduled hours in order to ensure coverage as needed or assigned. Ability to successfully complete and maintain required in-service training. Physical condition commensurate with the demands of the job, including the ability to lift individuals in order to assist in transferring and positioning and the ability to perform Strategies for Crisis Intervention and Prevention (SCIP) maneuvers and maintain SCIP certification is essential.

Valid driver’s license and acceptable driving record according to guidelines established by The Resource Center’s insurance carrier or equivalent accommodations required.

MINIMUM QUALIFICATIONS:

Assistant Residence Manager I:

High school diploma or GED plus two (2) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field; OR an equivalent combination of education and experience sufficient to indicate ability to do the job.

Management/supervisory/administrative experience strongly preferred, but not required; Experience working with individuals with disabilities strongly preferred.

Assistant Residence Manager 1

Applies to all IRA locations with six (6) beds or less.

Assistant Residence Manager II:

High school diploma or GED plus two (2) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field; OR an equivalent combination of training and experience sufficient to indicate ability to do the job.

Management/supervisory/administrative experience strongly preferred, but not required; Experience working with individuals with disabilities strongly preferred.

Assistant Residence Manager 2

Applies to all IRA locations with seven (7) – nine (9) beds and designated ICF locations including: Foote Avenue A1, A2, B3, B4, C5, C6, and Chandler Street.

Assistant Residence Manager III:

High school diploma or GED plus four (4) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field plus two (2) years’ work experience with favorable work history; OR an equivalent combination of education and experience sufficient to indicate ability to do the job.

Minimum of one (1) year of which was in a management/supervisory/administrative capacity; Experience working with individuals with disabilities strongly preferred;

Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.

Assistant Residence Manager 3

Applies to designated ICF locations of, Celoron A and Celoron B, unless otherwise designated by Executive Director.

Additional Minimum Qualification:

All Assistant Residence Managers are required to obtain the Front-Line Supervisor NADSP Certification within the first year as an Assistant Residence Manager .

IDENTIFIED KEY COMPETENCIES:

Not specified.

DUTIES

SUPERVISORY:

In conjunction with and/or in the absence of the Residence Manager, provides administrative supervision of assigned residence staff, including but not limited to:

• Discipline, performance evaluation, in-service education, training, development and support, time recording, and ensuring that there are an adequate number of staff to fulfill assigned responsibilities, particularly during critical care times of mealtimes and bathing.
• Provides orientation and training to new staff assigned to the residence.
• Schedules the tasks performed daily by the residence staff to ensure the planning and provision of service and care to each individual, including staff scheduling and coverage.
• Completes all required new hire paperwork, employee change forms, time sheets or other personnel-related paperwork and documentation in a timely fashion.
• Provides assistance, guidance and training to individual habilitation staff concerning individual habilitation for consumers.
• Provides crisis intervention support services to individual habilitation staff as needed or assigned

Performs other duties as assigned.

OTHER DUTIES:

Refer to Appendix

REQUIRED TOOLS:

Refer to Appendix

5/2018, 3/2019, 6/2024, 5/9//2025

I/DD Services

The Resource Center

Salary Grade:

11/12/13

FLSA Status:

Non-Exempt

PTO/CAT

3

CFR:

202

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Employee Signature & Print Date

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The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.