Traveling Field Service Technician II

Canon U.S.A., Inc.; Kansas City (KS); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Employee Referral Bonus

Employee Discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a Traveling Field Service Technician II for a predominantly field-based role with 75-80% travel. The position involves on-site installation and maintenance of Canon inkjet equipment, with typical projects lasting 5-8 days and occasional two-week stays.

The role requires a high school diploma or equivalent plus 1-2 years in technical or field service work, basic networking knowledge, and a valid driver's license. Overtime and weekend work are expected.

Qualifications

• High School Diploma, GED, or equivalent + 1-2 years technical/field service experience.
• Basic understanding of internet/network environments.
• Strong mechanical aptitude.
• Willingness to travel 75-80%, including overnight stays up to 2 weeks.
• Valid driver's license and good driving record.
• Ability to lift 50 lbs and stay active throughout the day.
• Comfort with shift work, overtime and weekend installs.

Responsibilities

• Travel extensively within the US to install Canon Ink Jet products.
• Provide on-site service and direct customer interaction.
• Complete Field Service and Expense Reports and manage Canon property.
• Diagnose mechanical, software, network, and system issues per procedures.
• Assist with escalated issues and guide junior technicians.

Skills

High school diploma

Network basics

Mechanical aptitude

Travel readiness

Valid driver's license

Lifting up to 50 lbs

Shift work

Education

High School Diploma or GED

Job description

Traveling Field Service Technician II

Location: US-KS-Kansas City

Company: Canon U.S.A., Inc.

Requisition ID: 34242

Category: Field Service

Position Type: Full-Time

Workstyle: Virtual

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products. Join our team as a Traveling Field Service Technician! This is a predominantly field-based role requiring 75-80% travel. Most installs will last 5-8 days, including a weekend. This position is ideal for technicians who enjoy working independently and being on the road

Your Impact

• Work with cutting-edge Canon equipment and technologies.
• Build strong relationships with customers through direct on-site service.
• Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment.
• Travel extensively within the US to install the Canon Ink Jet Product
• Diagnose mechanical, software, network, and system issues using established procedures.
• Deliver high-quality, professional on-site service to meet or exceed customer expectations.
• Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property.
• Assist with escalated technical or customer service issues and guide less experienced technicians.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

• High School Diploma, GED, or equivalent + 1-2 years of technical or field service experience.
• Basic understanding of internet/network environments.
• A strong mechanical aptitude
• Ability to complete the 20-day PDIF training.
• Willingness and ability to travel extensively (75- 80%), including overnight stays typically lasting up to a duration of 2 weeks.
• Valid driver's license and acceptable driving record.
• Ability to lift 50 lbs and stay active for most of the workday.
• Comfortable with shift work, installs will involve Overtime and weekend work.

Travel Note

• This role is predominantly field-based and designed for technicians who enjoy being on the road most of the time. It is not intended to be a service position in local city.

In accordance with applicable law, we are providing the anticipated rate for this role: $21.50 - $30.75 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.