Traveling Field Service Technician

MULTIVAC USA; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

MULTIVAC USA is seeking a Traveling Field Service Technician to install, troubleshoot, and repair complex packaging and processing equipment at customer facilities across the United States. You will address high-level mechanical, electrical, pneumatic, and robotic systems with a focus on quick, accurate service and customer satisfaction.

Responsibilities include training customers on safe operation and parts ordering, completing detailed service reports within 24 hours, and managing trip

Qualifications

• Significant mechanical aptitude required.
• Able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
• Strong customer service orientation and ability to work independently in high-stress environments.

Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities, repairing to customer specifications quickly and safely.
• Conduct training for customers on safe operation, maintenance, and parts ordering; provide contact info for service team.
• Complete service documentation of repairs within 24 hours; submit trip expenses; maintain timely weekly expense reports and time sheets.
• Travel is required with overnight stays; schedule may include 10 on/4 off or weekly with occasional weekend work.

Job description

Benefits of working as a Traveling MULTIVAC Field Technician:

• Stability --> Industry leader and well-established organization in an essential market


• Career Advancement --> Structured career development and advancement opportunities


• Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; paid training


• Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech


• Veteran Friendly --> Large veteran and active military employee population


• Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use

Essential Duties and Responsibilities :

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.


• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.


• Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.


• This is a traveling position with overnight stays required most workdays. Must be able to travel with little notice as customer demands require. Schedule needs to be flexible to accommodate working outside normal business hours, including some weekends. This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements:

Traveling Field Service Technicians use, technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery. Significant mechanical aptitude is required. Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally. Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary. Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service. Must have the ability to respond and adjust to changing or new situations.

Work Environment:

We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands:

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It's also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Please contact us with any concerns regarding the ability to meet physical demands, we're happy to do everything possible to assist.