Traveling Client Success & Sales Specialist

northernbank; Woburn (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Northern Bank is seeking a Sales & Service Associate - Float in Woburn, MA. This role is the face of the branches, owning the client relationship from greeting to resolution and identifying sales opportunities while delivering white-glove service. Travel to all branches is required.

The position offers an hourly rate of $25–$33 and requires 1–3 years in a client-facing sales or service role; a high school diploma is required, with an associate degree preferred.

Qualifications

• High School diploma; Associates degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy.

Responsibilities

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service
• Manage client interactions across all channels: in-person, phone, and written communications
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs
• Present solutions with confidence and follow through to close — no handoffs, no dropped ball
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines

Skills

Sales experience

Customer service

Communication

Education

High School diploma

Associates degree preferred

Job description

Northern Bank is seeking a Sales & Service Associate - Float in Woburn, MA. This role is the face of the branches, owning the client relationship from greeting to resolution and identifying sales opportunities while delivering white-glove service. Travel to all branches is required.

The position offers an hourly rate of $25–$33 and requires 1–3 years in a client-facing sales or service role; a high school diploma is required, with an associate degree preferred.