Travel Support Specialist (Remote)

HB Travels; Charleston (SC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and access to exclusive industry discounts

Training and ongoing support

Collaborative team environment

Job summary

A leading travel agency seeks a Travel Support Specialist to provide guidance and support to clients during their travel planning and booking experience. This role offers remote flexibility allowing you to work from anywhere while addressing inquiries and concerns. The ideal candidate will have strong communication skills and a passion for travel. Responsibilities include assisting clients with bookings, providing information on travel requirements, and maintaining organized records. Training and perks are included to enhance your professional growth.

Qualifications

• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.

Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely manner.
• Assist clients with travel planning, booking modifications, and cancellations.
• Provide accurate information regarding destinations and agency processes.
• Maintain organized client records to support communication and planning.
• Follow up before and after travel to confirm details and collect feedback.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Organizational skills

Ability to quickly learn new tools

Passion for travel

Job description

Charleston, South Carolina, United States

About the job Travel Support Specialist (Remote)

About the RoleWe are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.

At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.

Follow up before and after travel to confirm details and collect feedback.

Address client concerns with empathy, patience, and effective problem-solving.

• Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.

Travel perks and access to exclusive industry discounts.

• Training and ongoing support to help you grow as a travel professional.
• A collaborative and positive team environment committed to exceptional traveler support.

What We’re Looking For

Strong written and verbal communication skills.

• Prior customer service experience; travel, tourism, or hospitality experience is a plus.

High attention to detail and strong organizational habits.

Ability to learn new tools, software, and booking platforms quickly.

• A passion for travel and a genuine interest in helping clients plan memorable trips.