Travel Specialist, Associate - West Coast, Velocity Black (Remote)

Velocity Black; Richmond (VA); Remote; USD 64,000 - 74,000; Full time

Job summary

An innovative firm is seeking a passionate Travel Specialist to join their dynamic travel team. In this exciting role, you will provide high-net-worth clients with exceptional luxury travel services, curating unique experiences from start to finish. You will leverage your strong knowledge of the travel industry and utilize advanced tools to ensure every detail is meticulously managed. If you thrive in a fast-paced environment and have a keen intuition for exceeding client expectations, this opportunity is perfect for you. Join a company that values diversity and fosters a culture of belonging, where your contributions will make a significant impact in the world of luxury travel.

Benefits

Comprehensive Health Benefits

Performance-Based Incentives

Flexible Working Hours

Diversity and Inclusion Programs

Qualifications

• 1+ year of experience coordinating travel services.
• Strong knowledge of the travel industry and customer service.

Responsibilities

• Provide luxury travel services to high net worth clients.
• Curate trips and ensure a stress-free travel experience.

Skills

Customer Service

Analytical Skills

Attention to Detail

Communication Skills

Time Management

Intuition

Passion for Travel

Education

High School Diploma or Equivalent

Tools

Global Distribution System (GDS)

Online Travel Tools

Job description

Travel Specialist, Associate - West Coast, Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

This role will be working within our travel team, which is one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.

General Responsibilities:

1. Provide high net worth individuals and clients with a variety of luxury travel services.

2. Curate trips from start to finish while providing best in-class recommendations, service, and quality of options.

3. Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers.

4. Work with global suppliers to ensure clients receive the best rates, perks, and service in the market.

What we are looking for:

1. Passion for travel.

2. Strong knowledge of the travel industry.

3. Strong analytical skills and excellent attention to detail.

4. Clear verbal and written communication skills.

5. Ability to manage multiple tasks under pressure and meet deadlines.

6. High level of intuition to anticipate and exceed client needs.

7. Flexible working hours - available to work on evenings and weekends.

Basic Qualifications:

1. High School Diploma, GED, or Equivalent Certification.

2. At least 1 year of experience coordinating travel.

Preferred Qualifications:

1. 2+ years of Retail, Sales, or Customer Service experience.

2. 1+ year of Global Distribution System (GDS) or other online travel tools experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $64,700 - $73,900 for Richmond, VA: $64,700 - $73,900 for Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.