Travel Representative

Inspired; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks

Supportive team environment

Job summary

A dynamic travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and providing customer service. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and travel-related perks. If you enjoy helping others create memorable experiences, apply today!

Qualifications

• Proven experience in providing excellent customer service.
• Ability to assist with travel bookings and resolve issues.
• Comfortable learning new technology and booking systems.

Responsibilities

• Respond to client inquiries promptly across various platforms.
• Assist clients with travel bookings and changes.
• Provide accurate information on travel-related queries.
• Confirm trip details and ensure client satisfaction.
• Handle complaints with empathy and effective problem-solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!