Travel Patient Representative

Excelsia Injury Care; Falls Church (VA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

PTO & holidays

401(k) match

Education assistance

Employee referral bonus

Discounts

Job summary

Excelsia Injury Care is seeking a detail-oriented administrative assistant to support busy clinics in Northern Virginia. You will greet patients, handle check-ins/outs, coordinate scheduling, and maintain patient records in the EHR.

This role requires solid communication, basic data entry, and comfort working in a fast-paced medical office. You will collaborate with chiropractors and staff, prepare patients for visits, and ensure proper documentation and prior authorizations are secured.

Qualifications

• High school diploma or GED required.
• 6 months+ medical admin experience.
• Basic computer skills like data entry, Word, Outlook.

Responsibilities

• Greet patients and check in/out with proper customer service etiquette.
• Make confirmation and no-show calls.
• Scan and upload paperwork to the EHR; request records and update spreadsheets.

Skills

Customer service

Medical office

Data entry

Telephone skills

Interpersonal skills

Education

High school diploma or GED

Tools

EHR

Word

Outlook

Job description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

• PLEASE NOTE this role requires travel between our Northern VA offices*

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

Job Duties

• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no-show calls.
• Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
• Drug screening
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
• Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.

Additional Skills/Competencies

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Patient management skills.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients and co-workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Benefits

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.