Travel Customer Service Manager

traveling-with-mchaila; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

traveling-with-mchaila is seeking a Travel Customer Service Manager to support clients through their travel planning journey. This fully remote role involves answering questions, coordinating details, and ensuring timely, attentive support.

You’ll work with experienced travel advisors on communications, scheduling, reservations, and itinerary updates while maintaining organized records and delivering a seamless, client-focused experience.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with strong problem-solving abilities.
• Organized and detail-oriented with ability to manage multiple priorities.
• Ability to work independently in a remote environment.
• Proficient with computers and learning new online systems.
• Experience in customer service, hospitality, administration, or travel is helpful but not required.

Responsibilities

• Serve as primary contact for client questions and travel-related requests.
• Coordinate reservations and trip details with travel advisors.
• Schedule confirmations, itinerary updates, and follow-up communications.
• Maintain organized client records and booking documentation.
• Ensure travel arrangements are accurate and ready before departure.
• Provide timely, professional, friendly service to create a seamless experience.

Skills

Communication

Interpersonal skills

Customer-first mindset

Organization

Remote work

Tech literacy

Customer service experience

Job description

We're looking for a friendly, organized, and customer-focused Travel Customer Service Manager to help create a positive experience for clients throughout their travel planning journey. In this fully remote role, you'll serve as a trusted point of contact, helping answer questions, coordinate travel details, and ensure every client receives timely, attentive support.

Working alongside experienced travel advisors, you'll assist with client communications, scheduling, reservation updates, and trip coordination while helping keep every booking organized and on track. If you enjoy solving problems, building relationships, and providing exceptional customer service, we'd love to hear from you.

What You'll Do

• Serve as a primary point of contact for client questions and travel-related requests.
• Work alongside travel advisors to coordinate reservations and trip details.
• Assist with scheduling, confirmations, itinerary updates, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Help ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service while creating a seamless client experience.

What We're Looking For

• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working independently in a remote environment.
• Confident using computers and learning new online systems.
• Previous experience in customer service, hospitality, administration, or travel is helpful but not required.
• Citizens of the United States, Latin America, Spain, Australia, and UK

Why You'll Love This Opportunity

• 100% remote position with flexible scheduling.
• Comprehensive onboarding and ongoing training.
• Supportive team environment with continued mentorship.
• Opportunities for professional growth and advancement.
• Access to travel industry resources and travel-related benefits.