Travel customer representative

Kopp Travels; Sioux Falls (SD); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients from booking through return. This role involves handling inquiries, managing travel bookings, and ensuring high levels of customer satisfaction. Ideal candidates have excellent communication skills and a background in customer service. The role offers 100% remote work, flexible scheduling, and various travel perks, making it an exciting opportunity for travel enthusiasts.

Qualifications

• Strong communication skills are essential for this role.
• Experience in customer service, preferably travel or hospitality.
• Dependable and detail-oriented with organizational skills.
• Comfortable with technology and learning booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Confirm trip details and ensure client satisfaction.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal communication

Excellent written communication

Customer service experience

Attention to detail

Proactive organization

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!