Travel Counselor

Epic Systems Corporation; Neenah (WI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Annual bonuses

On-campus meals/cafeteria

Job summary

Epic Systems Corporation on Madison's campus is seeking a Travel Counselor to coordinate travel logistics for employees visiting customers and to provide support when plans go awry. The role includes hotel and air/ground arrangements for a staff of 14,000 and some reception duties.

Relocation assistance is available, and the campus offers a vibrant tech community. The team works a 2nd shift (6pm-2am) Tue-Sat and values strong communication, organization, and problem-solving skills.

Qualifications

• Excellent written and verbal communication.
• Ability to coordinate travel logistics for large staff.
• Willing to relocate within 45 minutes of Verona, WI.
• COVID-19 vaccination required.

Responsibilities

• Coordinate travel logistics for employees visiting customers.
• Provide support when travel plans don’t go as expected.
• Manage hotel reservations and air/ground transportation for staff.
• Support customers through reception duties as needed.

Skills

Communication

Organization

Decision-making

Adaptability

Customer service

Self-management

Problem solving

Shift flexibility

Relocation willingness

Vaccination

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Available to work 2nd shift (6pm-2am) Tuesday-Saturday (workweek & hourly shift differential included)
• Adaptability in a fast-paced environment
• Strong communication, organization, and decision-making skills
• Ability to self-manage and creatively problem solve
• Have a customer-service mindset
• Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
• COVID-19 vaccination