Travel Consultant II - Emergency Response Team

Global Business Travel Group; New York (NY); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

American Express Global Business Travel is seeking a Remote Travel Consultant to service Defense & Government travelers. You will work with our U.S. Military and Government team to ensure smooth travel experiences before, during, and after trips.

The role emphasizes exceptional customer service, accurate bookings, and the ability to handle multiple conversations. A shift within 6:00 AM – 9:00 PM CST, Monday–Friday, with occasional 24/7 support may apply.

Qualifications

• 3+ years experience as a Travel Consultant.
• Experience in GDS (Sabre) across local and global markets.
• U.S. citizenship required due to Federal Government contract.
• Professional communication (written and verbal).
• Strong teamwork skills.
• Positive, 'can do' attitude with willingness to learn and grow.
• Attention to detail and accuracy.
• High level of integrity to work with customer information and meet compliance requirements.
• Flexibility to work a shifting schedule.

Responsibilities

• Consult Civilian Government travelers to tailor resolutions meeting their needs.
• Troubleshoot customer travel issues.
• Assist travelers by booking domestic and international flights, cars and hotels.
• Multi-task by handling multiple conversations simultaneously.
• Support Emergency Service Center travel team during surge periods.

Skills

Travel consultant experience

Professional communication

Teamwork

Positive attitude

Attention to detail

Integrity

Schedule flexibility

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Remote Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Consulting with our Civilian Government travelers so that you can recommend tailored resolutions to immediately meet their needs
• Troubleshooting any customer travel issues
• Assisting travelers by expertly booking domestic and international flights, cars and hotels
• Multi-tasking as you will be conducting multiple customer conversations simultaneously
• When needed, the Civilian Government Shared team agents will float to our Emergency Service Center team to take surge call volume for the civilian agencies

What We're Looking For

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do
• Professional communication (written and verbal)
• Strong teamwork skills
• A positive, 'can do' attitude with the willingness to learn and grow!
• Attention to detail and accuracy
• High level of integrity to work with customer information and meet compliance requirements
• The flexibility to work a shifting schedule

You will have a shift within core hours of 6:00 AM - 9:00 PM CST, Monday - Friday, with occasional 24/7 availability to support our Emergency Service Center Travel Team-ensuring our travelers receive reliable support whenever needed.

Because this position is directly with our United States Federal Government client, the United Sates government requiresthat the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including criminal history and credit record review.

The US national base salary range for this position is from $ $39,200.00 - $72,800.00

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

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Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!