Travel Consultant

AAA; Swansea (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(K) plus pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Travel training trips

Job summary

AAA is seeking a Travel Consultant to sell international and domestic travel packages, including cruises, land packages, air, car and hotel arrangements. You will draw on personal experience and knowledge to tailor itineraries and build lasting member relationships.

The role emphasizes sales, customer service, and up-selling while navigating multiple systems. You’ll have opportunities for training, travel-related perks, and career growth within the AAA Travel Consultant program.

Qualifications

• A high school diploma is required; a 2- or 4-year college degree is preferred.
• You must be able to pass background checks and drug screening.
• Retail sales or banking experience or leisure travel agency background is preferred in a goal-oriented environment.

Responsibilities

• Sells international and domestic travel packages including cruises, land packages, itineraries, air, car, and hotel.
• Shares knowledge from personal experience and education study trips.
• Develops long-standing relationships with members and builds referrals and repeat business.
• Makes tailored recommendations to ensure the trip exceeds expectations, aligned with member goals.
• Cross-sells related products to enhance the trip experience, such as AAA Member Rewards Credit Card and identity theft referrals.

Skills

Sales

Customer service

Organization

Multi-tasking

Computer skills

Written & verbal communication

Willingness to learn

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Travel Consultant

Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant you must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations
• Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals

For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

• We offer extensive training to aid you in your career development through The Auto Club University
• Regular recognition through various company programs and incentives for trips, cash and prizes
• Company sponsored IATAN cards, providing exclusive travel consultant discounts
• Love to travel? Personal travel opportunities at discounted pricing
• Corporate benefits for insurance products
• Paid educational study trips are available for our Consultants to promote career development
• Quarterly incentives/bonuses for achieving established production tiers

Required / Preferred Skills

• A high school diploma is required, but we prefer a 2 or 4 year college degree
• You need to be able to pass comprehensive criminal background check and thorough urine sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment

Qualifications, does this sound like you?

• Travel is not just a hobby or a wish, it’s your passion
• You must be available to work most Saturdays and some evenings to support goal achievement
• We prepare all of our Travel Consultants for their new role by ensuring their successful completion of our Travel Consultant Trainee program which requires some travel for training
• You are driven by sales and exceeding your goals
• You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
• You have a strong and very comfortable relationship with paperwork and you are very organized!

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave