Travel Consultant

ACSC Auto Club Of Southern Calif; Costa Mesa (CA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

The Automobile Club of Southern California seeks a Travel Consultant who can sell domestic and international travel packages, including cruises, air, cars, and hotels. The role emphasizes building strong member relationships and tailoring itineraries to individual interests.

You will leverage personal travel knowledge to upsell products, cross-sell memberships, and identify referrals while meeting production goals in a fast-paced environment. Training and career growth opportunities are provided.

Qualifications

• A high school diploma is required, but a 2- or 4-year college degree is preferred.
• Candidates must pass a comprehensive background check and urine drug screening.
• Two years of successful retail sales, banking, or leisure travel agency experience in a goal-driven environment is preferred.

Responsibilities

• Sell international and domestic travel packages including cruises, land packages, air, car, and hotel.
• Share knowledge from personal experiences to tailor trips to member expectations.
• Develop long-standing relationships with members to generate referrals and repeat business.
• Cross-sell travel products and services such as AAA Rewards and identity theft referrals.
• Meet sales goals and participate in training to improve skills and leadership potential.

Skills

Sales drive

Organizational skills

Multi-tasking

Computer proficiency

Written & verbal communication

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

CRM systems

Job description

Travel Consultant Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve. What does a AAA Travel Consultant do? Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel Shares knowledge and expertise from personal experiences and/or education study trips Develops long-standing relationships with our members and builds referral and repeat business Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress, you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

We offer extensive training to aid you in your career development through The Auto Club University Regular recognition through various company programs and incentives for trips, cash and prizes Company sponsored IATAN cards, providing exclusive travel consultant discounts Love to travel? Personal travel opportunities at discounted pricing Corporate benefits for insurance products Paid educational study trips are available for our consultants to promote career development Quarterly incentives/bonuses for achieving established production tiers.

Required / Preferred Skills

• A high school diploma is required, but we prefer a 2 or 4-year college degree
• You need to be able to pass a comprehensive background check and urine sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment

Qualifications, does this sound like you?

• Travel is not just a hobby or a wish, it’s your passion
• You must be available to work most Saturdays and some evenings to support goal achievement
• We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training
• You are driven by sales and exceeding your goals
• You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
• You have a strong and very comfortable relationship with paperwork and you are very organized

Our Travel Consultants start with an hourly rate of $23.50. After completion of our training program, Travel Consultants successfully meeting sales goals earn on average between $67,300 - $82,300 with the opportunity of uncapped incentives.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer?

• Stability.
• Growth.
• Commitment to an exciting future for both you and our members.