Travel Consultant

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee travel discounts

Job summary

AAA Auto Club Enterprises is hiring Travel Consultants in Costa Mesa, CA. You will sell international and domestic travel packages, share insights from personal travel experiences, and develop lasting relationships with AAA members to drive referrals and repeat business.

You will tailor recommendations to exceed member expectations and cross-sell related products. The role emphasizes sales-driven performance, training, and career growth within a leading travel network.

Qualifications

• Travel is your passion and you’re motivated by meeting goals.
• Available to work most Saturdays and some evenings.
• Completion of Travel Consultant Trainee program, which may require travel for training.
• Driven by sales and exceeding goals.
• Computer savvy and able to navigate multiple systems and MS Office.
• Organized and detail-oriented in a fast-paced environment.

Responsibilities

• Sell international and domestic travel packages including cruises, land packages, itineraries, air, car, and hotel.
• Share knowledge from personal experiences and education trips.
• Develop long-standing relationships with members and build referral business.
• Make recommendations tailored to the member’s expectations to enhance the trip experience.
• Cross-sell relevant products such as AAA Member Rewards Credit Card and identity theft referrals.

Skills

Sales experience

Computer skills

Typing 30 WPM

Organizational skills

Leisure travel background

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Web browsers

Travel booking systems

Job description

Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals

For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress, you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up‑selling, cross‑selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

• We offer extensive training to aid you in your career development through The Auto Club University
• Regular recognition through various company programs and incentives for trips, cash and prizes
• Company sponsored IATAN cards, providing exclusive travel consultant discounts
• Love to travel? Personal travel opportunities at discounted pricing
• Corporate benefits for insurance products
• Paid educational study trips are available for our consultants to promote career development
• Quarterly incentives/bonuses for achieving established production tiers

Required / Preferred Skills

• A high school diploma is required, but we prefer a 2 or 4-year college degree
• You need to be able to pass a comprehensive background check and urine sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal‑orientated environment

Qualifications, does this sound like you?

• Travel is not just a hobby or a wish, it’s your passion
• You must be available to work most Saturdays and some evenings to support goal achievement
• We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training
• You are driven by sales and exceeding your goals
• You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
• You have a strong and very comfortable relationship with paperwork and you are very organized!

Travel Consultants start at $23.50 per hour. Upon successful completion of training, Travel Consultants who meet sales goals earn an average of $58,500-$71,600 annually, plus uncapped incentive opportunities.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).