Travel Consultant

AAA - American Automobile Association; Chino (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Pension

Tuition assistance

Paid parental leave

Job summary

AAA - American Automobile Association is seeking a Travel Consultant to turn clients' travel dreams into reality. You will plan and book domestic and international travel, including cruises and packages, while building lasting client relationships and growing your business through referrals and networking.

The role emphasizes consultative sales, exceptional service, and knowledge of destinations, promotions, and travel systems.

Qualifications

• Strong communication and customer service skills.
• Experience building relationships and referrals.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Consult with clients to plan and book domestic and international travel.
• Create personalized travel experiences tailored to clients' preferences and budgets.
• Build long-term client relationships through exceptional service and ongoing support.
• Grow client base through referrals and networking.
• Stay informed on travel destinations and supplier promotions while meeting sales goals.

Skills

Strong communication

Customer service

CRM experience

Organizational skills

Proficiency with Microsoft Office

Education

Associate or bachelor’s degree in Sales, business development, customer service, hospitality, retail, or related field

Tools

CRM systems

Web-based applications

Microsoft Office

Job description

Travel Consultant

Turn Your Passion for Travel into a Rewarding Sales Career At AAA, we help people create unforgettable travel experiences. We're looking for motivated, customer-focused individuals who enjoy building relationships and helping others plan their dream vacations. As a Travel Consultant, you'll receive comprehensive training through Auto Club University to develop your travel sales, customer service, and business development skills. You'll learn how to build a loyal client base, create customized travel experiences, and grow a rewarding career in the travel industry.

Position Summary

This is a sales-focused role where you'll help clients plan and book travel while building long-term relationships and growing your business through referrals, networking, and exceptional service. Success in this role requires strong communication skills, attention to detail, a customer-first mindset, and a passion for delivering outstanding travel experiences.

What You'll Do

• Consult with clients to plan and book domestic and international travel, including cruises, tours, vacation packages, hotels, airfare, car rentals, and travel insurance.
• Create personalized travel experiences tailored to clients' preferences, budgets, and goals.
• Build long-term client relationships through exceptional service, travel expertise, and ongoing support.
• Grow your client base through referrals, networking, community involvement, and business development activities.
• Stay informed on travel destinations, industry trends, and supplier promotions while meeting sales and service goals.

Training & Development

• Travel products, destinations, and itinerary planning
• Consultative sales and client relationship management
• Prospecting, lead generation, and business development
• Travel systems, technology, and service excellence
• Occasional travel may be required for training and educational opportunities.

What AAA Offers

Comprehensive onboarding, training, and career development through Auto Club University

Travel industry discounts, educational travel opportunities, and familiarization trips

Quarterly bonuses, sales incentives, and recognition programs

Access to AAA products, member benefits, and professional certifications (when eligible)

Career advancement opportunities, including future leadership paths

Qualifications Required

• High school diploma or equivalent
• Strong communication, organizational, and customer service skills
• Proficiency with Microsoft Office and web-based applications
• Ability to multitask in a fast-paced environment with strong attention to detail
• Ability to pass applicable pre-employment screenings
• Associate or bachelor’s degree in Sales, business development, customer service, hospitality, retail, or relationship-based experience (preferred)
• Demonstrated success achieving goals and building customer relationships
• Experience using CRM systems, networking, prospecting, or lead generation tools
• Passion for travel and interest in helping clients create memorable experiences

Work Environment

This is an on-site, sales-driven position focused on travel consulting, relationship management, and business development. Successful consultants actively grow their client base through networking, referrals, and community involvement. Availability to work most Saturdays and occasional evenings may be required.

Our Travel Consultants start with an hourly rate of $23.50. After completion of our training program, Travel Consultants successfully meeting sales goals earn on average between $58,500 - $71,600 with the opportunity of uncapped incentives.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer?

Stability. Growth. Commitment to an exciting future for both you and our members.