Travel Clerk

AAA Auto Club Enterprises; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health coverage

401K saving plans with company match

Tuition assistance

Floating holidays and PTO for family/​

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises, based in Pittsburgh, seeks a Reservations Clerk to answer calls, direct callers to the appropriate agent, and handle daily deposits and routine travel reservations clerical tasks. The role involves processing airline documents via the Apollo system, maintaining filing of itineraries and tickets, managing brochures, and assisting with office supplies and mailings.

Prior customer service and accuracy in data entry are valued; on-site position with occasional travel to

Qualifications

• Must possess good customer service and communication skills.
• General math aptitude.
• Ability to enter data on automated computer system with speed and accuracy.

Responsibilities

• Answer telephones, screen calls and direct caller to the appropriate Agent for service.
• Assemble, balance, and prepare customer payments for deposit daily.
• Perform inquiries and entries through Apollo airline system for documents, flights, schedule changes, etc.
• Maintain filing system of itineraries, invoices, billings, hotel confirmations and other paperwork.
• Maintain travel brochures and reference materials.
• Prepare and assemble airline tickets for mailing.
• Order and maintain office supplies.

Education

High School GED or equivalent

Tools

Apollo airline system

Job description

Job Summary

Answers and directs calls for the reservation call center; prepares daily deposits; performs general clerical duties relevant to travel reservations, itineraries, travel brochures, etc.

Job Duties

• Answers telephones, screens calls and directs caller to the appropriate Agent for service.
• Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis.
• Performs inquiries and entries through Apollo airline system pertaining to documents, flights, schedule changes, seat assignments, final payments, etc.
• Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork.
• Maintains supply, organizes and updates travel brochures and reference materials.
• Prepares and assembles airline tickets for mailing.
• Orders and maintains office supplies.

Qualifications

• High School GED Required
• less than 1 year Office processing or related experience. Preferred
• Must possess good customer service and communication skills.
• Must possess general math aptitude.
• Experience with airline reservation systems and/or travel school preferred.
• Ability to enter data on automated computer system with speed and accuracy.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify