Travel Claim Examiner and Customer Service Representative

One80 Intermediaries Inc.; Northern (KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

One80 Intermediaries is seeking a Travel Claims & Customer Service Representative to be the first point of contact for reporting claims and initiating the process. You will gather information, assess coverage, and communicate findings to claimants with a white-glove service approach.

In this frontline role, you will work in our Travel department, handle calls with claimants and suppliers, and ensure HIPAA compliance while delivering accurate, timely processing.

Qualifications

• Requires effective time management and ability to work independently.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office programs.
• Ability to analyze information and apply policy knowledge.

Responsibilities

• Independently process travel claims in accordance with policy.
• Read, analyze, and interpret relevant business materials and plans.
• Handle incoming and outgoing calls with claimants and suppliers.
• Meet established performance standards for claims processing.
• Maintain up-to-date knowledge of plans and apply it to claims.
• Ensure HIPAA compliance in all duties.

Skills

Time management

Independent work

Communication skills

Microsoft Office

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Job Summary

As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.

Your Impact

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines.
• Maintain HIPAA compliance

Successful Candidate Will Have

• Effective time management skills
• Ability to function independently within established guidelines
• Excellent interpersonal, verbal, and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment

About One80 Intermediaries

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Coordinated Benefits Plan, also known as CBP, is a subsidiary of One80 Intermediaries. With a wide variety of specialty lines in our portfolio, CBP is a full-service, nationally licensed Third-Party Administrator with over forty years of experience facilitating fast and reliable premium and claims administration for both domestic and international A Rated insurers. We offer many of the latest advancements in Insure-Tech efficiencies through our highly secure systems and expert I.T. staff without sacrificing our White Glove Customer Service philosophy.

Pay Range

Pay Range: 16.85 - 21.00 Hourly

Equal Opportunity

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.