Travel Center Supervisor

Rolling Hills Casino; Corning (CA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Rolling Hills Travel Center in Corning, CA seeks a Travel Center Supervisor with strong guest service and supervisory background. The role directs 8-12 staff, handles scheduling, coaching, and performance management while ensuring accurate cash handling and POS operations.

Applicants should have an AA degree or equivalent, plus at least two years supervisory experience and proficiency with Microsoft Office and POS systems. Local travel and guest support are essential.

Qualifications

• AA degree or equivalent and three years in guest service or combination of education and experience.
• Minimum two years of supervisory experience required.
• Knowledge of Microsoft Office and POS systems is required.

Responsibilities

• Supervise 8-12 staff and manage daily store operations.
• Coach, schedule, train, and address employee performance.
• Balance cash and reconcile cash drawers and POS transactions.
• Ensure clean, professional store appearance and guest service.
• Monitor inventory, orders, and shrinkage; handle customer issues.
• Assist with vendor relations and department meetings.

Skills

Guest service

Supervisory experience

Communication skills

Education

Associate's degree (A. A.) or equivalent from two-year college or technical school

Tools

POS systems

Microsoft Office

Job description

# Travel Center SupervisorROLLING HILLS TRAVEL CENTER - CORNING, CA 96021## OverviewSalary Range$19.90 - $25.34 HourlyPosition TypeFull TimeJob ShiftAnyCategoryTravel Center## Description### **Summary**This position is responsible for the supervision of the convenience store employees and the day to day operations. Performs all duties assigned in accordance with Rolling Hills Casino policies and procedures. Provides excellent guest service at all times.**Essential Duties and Responsibilities include the following:*** Improves staff effectiveness by coaching, counseling, training and recommending disciplinary action for employees.* Directs assignments, assist with work schedules, and approves time.* Handles all customer complaints and takes corrective action as needed.* Responsible for stocking products on shelves and making sure the store looks clean and professional at all times.* Balances and reconciles cash & credit card transactions and cash drawers* Operates Point of Sale (POS) system on a daily basis.* Poses strong computer skills and familiar with Microsoft Office programs.* Orders merchandise, prepares requisitions and inventory.* Ensures prompt reconciliation of store paperwork.* Keeps controls of inventory and shrinkage.* Ensure prompt, efficient and courteous customer service to store customers, vendors and staff.* Maintains a customer friendly environment in the store and surrounding property.* Supports and updates the Manager in all aspects of the store's operation.* Fix gas related issues such as drive offs and pumps being down.* Monitor sales, COGS, and purchases for the convenience store.* Follows established departmental policies and procedures.* Attends periodic and regular trainings and meetings.* Follows established company and departmental standards for personal appearance and behavior.* Other duties as assigned.**Requirements:**Minimum 21 years of ageSlip Resistant shoes**Supervisory Responsibilities**Directly supervises 8-12 employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include hiring, supervising, scheduling, training employees, planning, assigning and directing work, rewarding, disciplining and terminating employees. Responsible for addressing complaints and resolving problems for employees as well as guests.**Education and/or Experience**Associate's degree (A. A.) or equivalent from two-year college or technical school and three years in guest service experience or equivalent combination of education and experience required. A minimum of 2 years supervisory experience required. Knowledge Microsoft Office required. Previous experience with Point of Sale (POS) systems required.**Language Skills**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.**Mathematical Skills**Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.**Reasoning Ability**Ability to apply-common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.**Certificates, Licenses, Registrations**Must pass background screening. Valid California drivers license. Must obtain Title 31 certification as trained by Rolling Hills Casino.**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must continually lift, push or pull up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.**Work Environment**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold and extreme heat. The noise level in the work environment is usually loud.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Duties, responsibilities and requirements pertaining to this job are subject to change, as needed