Travel Center General Manager

Pilot Flying J; Ardmore (OK); On-site; USD 54,300 - 80,750; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume travel center and restaurant operations in Ardmore, OK. You will develop and execute business plans to hit sales, profit, and customer-satisfaction targets.

You will lead and coach teams, manage inventory, and maintain vendor relationships while building a strong customer-focused culture and ensuring staff development.

Qualifications

• Minimum 2–3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results.
• Previous management proficiency in high volume retail with P&L accountability.
• Ability to create and maintain a customer focused culture.

Responsibilities

• Drive sales and achieve profit objectives across travel center and restaurant units.
• Lead, coach and develop store teams from staffing and training perspective.
• Manage inventories and vendor relationships to ensure supply.
• Provide outstanding customer service and resolve issues.
• Perform P&L analysis and financial reporting.

Skills

Retail management

P&L accountability

Team leadership

Customer service

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high‑volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

• Ensuring that customer expectations are met
• Conducting meetings with subordinate employees
• Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

• Driving sales
• Managing team members
• Tracking inventory
• Providing customer service
• Performing P&L analysis

Pay Rates: Starting between $54,300.00 - $80,750.00 / year

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. You must also be able to work a flexible schedule of nights, days, weekends and holidays.

• Minimum 2‑3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
• Previous management proficiency in high volume retail with P&L accountability
• Ability to create and maintain a customer focused culture

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay