Travel Booking Coordinator

HB Travels; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks and discounted rates

Training and continuous support

Supportive team-oriented environment

Job summary

A travel agency is seeking a Travel Booking Coordinator to assist clients with vacation planning and booking. This role involves managing reservations, answering inquiries, and ensuring smooth travel experiences. Candidates should have strong communication skills and customer service experience. The position offers remote flexibility, travel perks, and training support to help staff excel in their roles.

Qualifications

• Experience in customer service, travel, tourism, or hospitality preferred.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with travel planning, bookings, and changes.
• Maintain organized client records throughout the process.
• Follow up with clients before and after travel.
• Resolve concerns with empathy and effective problem-solving.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Organizational skills

Ability to manage bookings

Client-focused attitude

Job description

About the Role

We are looking for a Travel Booking Coordinator to support clients throughout their vacation planning and booking process. In this role, you will manage reservations, answer client inquiries, coordinate travel details, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms in a timely, professional manner.


• Assist clients with travel planning, bookings, itinerary changes, cancellations, and special accommodation requests.


• Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures.


• Maintain organized client records and ensure clear communication throughout the planning and booking process.


• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.


• Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

• Fully remote flexibility – work from any location with a schedule that suits your lifestyle.


• Travel perks and access to discounted industry rates.


• Training and continuous support to help you grow in travel booking and customer service.


• A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

• Strong written and verbal communication skills.


• Customer service experience; travel, tourism, or hospitality experience is a plus.


• High attention to detail and excellent organizational skills.


• Ability to manage bookings efficiently and accurately.


• Ability to learn new systems and booking tools quickly.


• A positive, client-focused attitude and genuine interest in helping travelers plan seamless vacations.