Travel Banking Advisor - Needs-Based Sales

United Community Banks Inc.; Columbia (TN); On-site; USD 34,102 - 49,382; Full time

Job summary

United Community Bank is seeking a full-time Travel Universal Banker to deliver exceptional service and cross-train for teller and platform responsibilities at our branches. You will engage customers with needs-based conversations and identify suitable financial solutions.

The role requires traveling daily to branches within a designated market area, promoting bank products, and supporting customers with digital banking tools and service options.

Qualifications

• Minimum 3 years of retail sales experience.
• Ability to work a flexible schedule and to accommodate travel to different branches as needed.
• Knowledge of consumer credit structuring and lending practices.
• Demonstrated analytical, accuracy and problem-solving skills.
• Strong verbal and written interpersonal communication skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Travel daily to branches within designated market area.
• Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers.
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc.
• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Perform transactions of a paying and receiving teller such as receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement, cash checks and process withdrawals; Place holds on accounts for uncollected funds, daily balancing of cash drawer.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Assist other staff in serving customers, answering telephones and performing other duties as necessary

Skills

Retail sales experience

Customer service

Communication

Digital products

Job description

United Community Bank is seeking a full-time Travel Universal Banker to deliver exceptional service and cross-train for teller and platform responsibilities at our branches. You will engage customers with needs-based conversations and identify suitable financial solutions.

The role requires traveling daily to branches within a designated market area, promoting bank products, and supporting customers with digital banking tools and service options.