Travel AV Lead Installer | TelePresence & Systems

EOS IT Solutions; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee the deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

This role requires up to 70% travel and a proven track record in AV equipment such as Extron, Crestron, AMX, and Cisco.

Qualifications

• 5+ years leading AV installation teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Willingness to travel up to 70%.
• Strong communication and customer-facing skills.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with SLAs.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.

Skills

AV Leadership

Project Management

Technical Troubleshooting

Read Technical Plans

Vendor Coordination

Agile Mindset

Tools

Extron

Crestron

AMX

Cisco

QSC

BIAMP

Polycom

Job description

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee the deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

This role requires up to 70% travel and a proven track record in AV equipment such as Extron, Crestron, AMX, and Cisco.