Travel Assistance Specialist: Help People Travel Safe

Generali Global Assistance | Travel Insurance; Florida; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid maternity/paternity leave

401k match

Employee Assistance Program (EAP)

Disability insurance

Life insurance

Discounts on travel insurance

Volunteer days

Job summary

Redion, part of Generali Group, seeks an Assistance Coordinator in Pembroke Pines, FL. The role coordinates travel and medical assistance, transport, and related arrangements for patients, clients, and providers with empathy and urgency.

Applicants should have healthcare or insurance exposure, strong computer skills, and the ability to handle high-volume tasks in a fast-paced environment. Hybrid onsite/offsite work option available.

Qualifications

• Customer service experience in medical assistance preferred.
• Experience handling high volume calls and emails.
• Basic medical terminology; US/International healthcare systems preferred.
• Strong computer skills and internet research abilities.
• Ability to work in a fast-paced environment with strong time management.

Responsibilities

• Handle calls, emails, and faxes to patients, clients and providers.
• Coordinate medical transport, visits, and billing per procedures.
• Communicate benefit decisions and administer payments as needed.
• Maintain HIPAA and information security compliance in daily tasks.
• Collaborate with teammates and supervisors to resolve cases quickly.

Skills

Customer service

Healthcare knowledge

Medical terminology

HIPAA compliance

Multitasking

Education

High School Diploma or GED

Job description

Redion, part of Generali Group, seeks an Assistance Coordinator in Pembroke Pines, FL. The role coordinates travel and medical assistance, transport, and related arrangements for patients, clients, and providers with empathy and urgency.

Applicants should have healthcare or insurance exposure, strong computer skills, and the ability to handle high-volume tasks in a fast-paced environment. Hybrid onsite/offsite work option available.